Implementation Manager

The role of the Implementation Manager is client-focused and reports to the Director of Project Implementation. The Implementation Manager is responsible for delivering Warehouse Management System (WMS) implementation projects of all sizes and complexity for various warehouse clients world wide.

In partnership with Project Manager, Scrum Master and the Director of Project Implementation, the Implementation Manager will work with an Agile delivery team to deliver solutions to the clients.

*Important - You must reside in the United States to qualify for this role.

To be successful in this role, prior experience in WMS, Supply Chain, Logistics is imperative.

Role and Responsibilities

• Leading requirement discovery
• Facilitating solutions design
• Training clients
• Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
• Providing oversight of the technical items delivered by the Technical Associates
• Testing of technical solutions in the customer environment
• Accountability for the success of client Go Live either on-site or remotely

• Assigning tasks and providing training to the Technical Associates

• Acting as a client consultant to advise clients in best practices and efficiencies
• Assisting the Director and other departments with Process Improvement initiatives
• Ensuring all artifacts are stored in the DevOps project for the client
• Potentially acting as the Product Owner for a specific Client Delivery Team
• Potential working toward specializing in work for customers from a specific industry

Preferred Skills

• Prior experience in implementing WMS or TMS or other Supply Chain related software.
• Experience in the warehousing industry
• Requirement Effort Analysis
• Technical Solution Analysis
• Business Process Analysis
• Quality Control
• Client Training
• Knowledge of:
  • SQL
  • SQL Report Services
  • Workflow
  • XML
  • Technical Documentation
  • Microsoft Office

Requirements

Qualifications

• 4 Year College Degree in relevant subject OR
  • Technical training or study
  • On the job training

• Ability to build and maintain collaborative relationships with department members and clients
• Leadership skills and the ability to motivate direct or indirect reports within the department
• Superior communication skills - ability to communicate clearly and concisely in both verbal and written mediums
• Knowledge of Agile work practices
• Willing to travel 25% of the time during employment

Benefits

• Medical, Vision, Dental and Life/Disability Insurance available
• Paid Time Off and Paid Holidays
• 401K
• Inclusive, flexible, fully remote environment

Not only does Datex Inc. accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace!