Implementation Manager

Implementation Manager 
Job Location(s): London - Full time (Hybrid)
Start date: ASAP

About CreativeX

CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best-loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology. And we’re doing it at a global scale.

About the Role

The CreativeX Customer Experience team works to provide a world-class experience for our clients through strategic account management, innovative technical solutions, and timely customer support. The team focuses on implementing scalable solutions and leverages deep product expertise to realise the full value of our service for our clients.

As an Implementation Manager, you will be integral in transforming strategic partnership goals into operational plans, managing client onboarding, and ensuring seamless project execution. You’ll work closely with Global Client Partners (GCPs), Customer Success Managers, Client POC’s, and internal teams to deliver exceptional service and maintain strong client relationships.

What You’ll Be Doing:

• Partnering with cross-functional teams to turn strategic partnership goals into an operational plan for the year, reviewed quarterly.
• Liaise with client/GCPs to clearly identify a client’s yearly goals, targets, and KPIs.
• Create a yearly and quarterly operations plan for all clients based on clients' goals.
• Addressing new issues and updates for the client, and providing effective operational solutions.
• Manage the flow of onboarding clients ahead of time and try to approximate workloads and connection/spend sprints with Operations Team
• Build and manage processes for application rollouts, new channel rollouts, and market expansions
• Liaise with pre-sales Solution Engineer and Sales Director to understand a client’s pain points, org structure, and key goals for kick-off.
• Establish and implement standardised ‘ways of working’ & deliverables with a client’s agency partners (i.e. Quarterly spend reports, Ad account hygiene best practice)
• Owning key relationships and holding strategic F2F meetings with agency & client’s media team partners.

What We’re Looking For:

• 3-5 years of experience in an Implementation and Onboarding or similar role, ideally with enterprise-level customers.
• Experience with Ad Operations
• Excellent written and verbal communication skills.
• Highly organised and detail-oriented.
• Proficient with Google Sheets/Excel
• Proven capacity to manage complex projects and drive to resolution.
• Experience with technical onboarding and client management.
• Resourceful, hard-working, and solutions-oriented mindset -- you work to solve problems proactively, exceeding client expectations.

At CreativeX, we encourage applicants of all backgrounds and identities to apply for roles that align with their interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application!

What we Offer:

🍎  Fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK)

✈️  Generous time off + bank holidays

📚  Education budget to be used for individual learning experiences or grouped with your team for joint learning

🧘  Annual subscription to Calm and Headspace for your mental wellbeing

🎟  Monthly coaching to talk to a trained professional about career goals, relationships, and personal development

💵  Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business

🍼  4-month full pay parenting leave for all employees who have been with the company for one (1) year

🪴 Employee contributions to a 401(k) once they have completed their eligibility period

CreativeX provides equal employment opportunities for all applicants and employees.

* As part of our commitment to maintaining a safe and secure workplace, CreativeX conducts standard right to work and background checks on all potential employees. This process is designed to verify the accuracy of information provided by candidates and to ensure a safe environment for all employees. Background checks are conducted via a secure third party application and in compliance with all applicable laws and regulations.