Implementation Manager

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role:

We are seeking a highly motivated individual to join the Professional Services Project Management team.  The successful candidate will thrive in a fast-paced team environment and will enjoy working for an exciting and innovative business.  As a member of the Professional Services Project Management team.

What You’ll Do:

• Management and administration of multiple concurrent BeyondTrust customer implementation projects.
• Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints.
• Ability to work collaboratively alongside other Professional Services team members.
• Manage internal and external customer project inquiries.
• Assist with monthly project-related business reporting driving revenue recognition and utilization.
• Assist with internal procedural documentation and process development.
• Effectively communicate project expectations to the customer, project team members, Sales, and management.
• Effectively manage technical and non-technical project issues to resolution.
• Escalate risks and issues internally to management and externally to customer project management teams to resolve or mitigate risk.
• Provide operational reporting on project status.
• Ensure customer satisfaction throughout the implementation process.
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.

What You’ll Bring:

• Bachelor’s Degree or equivalent training or experience.
• Proven track record of successfully coordinating software implementation projects.
• Ability to demonstrate an understanding of software delivery implementation methodologies within a post-sales environment.
• Ability to demonstrate a good understanding of project scheduling, scope management, resource/budget management, and issue/escalation management.
• Ability to learn required technical knowledge relating to BeyondTrust products.
• Proficiency with modern business applications (Microsoft Office 365, Teams, Visio, Project, Salesforce.com). FinancialForce PSA experience is a plus.
• Experience with BeyondTrust products (or Bomgar/Avecto/Lieberman products) is a plus.
• Ability to prioritize and manage multiple concurrent customer projects with minimal supervision.
• Excellent organizational, interpersonal, and communication skills (oral, written, and presentation).
• Ability to speak Spanish is a plus, but not required.

Who Are You?

• You have unwavering personal integrity and work ethic.
• You are flexible! You are a team player and excel individually as the situation dictates.
• You ask “how we can, not why we can’t.”
• You have a great sense of humor.
• You are passionate, optimistic, and energetic.
• You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and with the company!
• You are up to speed in the latest Cyber Security and Software trends… you work relentlessly to be innovative and stay relevant for the benefits of our customers, partners, employees, and the company.
• You evoke inspiration in those around you and encourage them to create their best work.
• You work for the best interest of the team at all times.
• You are proactive; a tenacious self-starter to the core.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud, and hybrid environments.

Learn more: www.beyondtrust.com