Implementation Manager

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

How you'll make an impact

Summary

Gallagher Enrollment Solutions, an operating division of Gallagher, specializes in benefits and corporate enrollment strategies. We aim to make the enrollment experience more efficient and effective for the organizations we serve, while empowering employees to make sound benefit choices, by simplifying the complexity of a benefits enrollment through active educational sessions and meaningful interactions with each individual.

The Implementation Manager serves as the centralized point of contact who will manage all aspects of the enrollment implementation process, including, but not limited to working directly with consultants, corporate executives, clients, and vendors to develop and execute a profitable enrollment strategy. The ideal candidate will have professional experience and possess strong project management and communication skills, the ability to build consensus with a wide variety of internal/external audiences and a proven ability to drive results. The Implementation Manager must have excellent organization and problem-solving skills and must enjoy working as part of a flexible team in a dynamic, fast-paced, and demanding professional services environment. The individual in this position must have the ability to multi-task and prioritize daily activities to successfully manage multiple client implementations simultaneously.

Essential Duties and Responsibilities

To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Please note that the job scope and responsibilities are subject to change.

• Drives and manages all aspects of the enrollment implementation process, serving as the primary contact for internal and external parties
• Coordinates planning meetings, documenting action items, and following up with internal and external constituents to ensure timely execution of all deliverables
• Cultivates, expands, and solidifies relationships with individuals at all levels in the clients' organizations, as well as consultants, carriers and technology vendors, and leads the appropriate resources to address the client's needs
• Analyze implementation plans and partner with the appropriate individuals to adjust plans as needed to meet the client's enrollment objectives
• Leverage strong knowledge of enrollment best practices to assist with strategy development and execution
• Partner closely with the Enrollment Manager to ensure a responsible transition from the implementation phase into enrollment
• Navigate multiple systems and technology platforms, ensuring the client information is current and accurate

Job Specifications

• BA or BS degree in Business, Communications or Marketing preferred

• 5+ years in a professional work environment
• Strong communication skills, both written and verbal, with the ability to adapt to various audiences
• Strong organization and project management skills
• Strong background in customer service, sales and/or project or account management
• Strong attention to detail
• Ability to prioritize and adapt to meet deadlines
• Prior experience in worksite benefits and/or enrollment services preferred
• Experience with managing challenging situations
• Flexible, team player
• Active Accident, Health and Life Insurance licenses are preferred

About You

Required: Bachelor's degree and 7 years insurance industry related experience required.

Preferred:

Behaviors:

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.