Implementation Manager

• Join the small, passionate team driving the implementation of Xealth SaaS solutions
• Revolutionize healthcare for everyone as we integrated Xealth into Enterprise Health Systems nationwide

As an Implementation Manager at Xealth, you will be dedicated to implementing Xealth’s SaaS products into mission-critical, Health IT environments. In this role you’ll own the delivery and integration of Xealth’s and its partner’s solutions. You will regularly partner with internal teams, customers, and vendors on the integration of our platform into hospital management or EMR/EHR systems, and you will work closely with IT and executive stakeholders to deliver software solutions into Enterprise Health systems nationwide.

Specific responsibilities include duties in Client Account Management, Client Onboarding, Use Case Identification and Implementation, Post Implementation Support, and may include other duties as assigned.  

Duties and Responsibilities: 

Account Management: 

• Chair and manage Xealth internal weekly meeting for assigned health system     
• Manage and facilitate weekly tactical calls between Xealth and the health system

Onboarding Responsibilities:

• Develop and draft the health system implementation timeline
• Communicate the health system implementation timeline internally with Xealth and externally with the client
• Coordinate internal Xealth work for onboarding a new Health System, including coordinating weekly status meetings                     
• Open and manage all Onboarding JIRA tickets with Xealth engineering
• Initiate VPN setup process with health system
• Create and maintain Partner Configuration Tracker

Use case Identification and Implementation: 

• Facilitate discussions with client about workflow design in order to successfully transition from a concept proposal to a use case specification     
• Source needed information and details to inform the use case specification     
• Own end to end completion of the use case specification     
• Use internal tools to configure the details of the use case specification
• Support integrated testing activities with the client and vendor, if applicable
• Own and execute dataset approval process for use cases with vendors as appropriate 
• Develop go-live plan and support plan for client
• Work with team resources internally and externally to track and manage timelines for implementing use cases     

Post Implementation Support

• Own and execute annual data governance process with health system for integrated partners 

Requirements for the Implementation Manager role:

• 5+ years of technical project management experience, ideally focused on Enterprise applications, including experience managing the integration of software into complex environments and the technologies involved (APIs, RESTful Web Services, XML, HL7, FHIR, etc) 
• 3+ years of Healthcare Industry experience, preferably including at least some time inside a Health System working with Clinical Users 
• Experience with Epic configuration - knows master file structure and clinical workflows
• Ability to successfully work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management 
• Proven ability to keep multiple projects on track at the same time, with a strong attention to detail 
• Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction
• Demonstrated ability to build strong, trusted relationships with colleagues and clients
• A passion for improving healthcare through technology 
• Relevant experience with HL7 Interfaces, charting interfaces, FHIR, working with clinical data sets, or equivalent experience
• Bachelor’s degree or equivalent work experience