Implementation Manager, Accounting

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How you'll add value:

• Live our core values every day: Solve Problems Together, Share Constructive Honesty, Love Good Food, and Relentlessly Seek Greatness 
• Manage multiple implementation projects 
• Track progress and update project plans 
• Setup and configure the Accounting modules of the R365 platform to meet the unique needs of the customers 
• Train customers to be self-sustaining on the R365 platform 
• Contribute to ongoing process documentation 
• Master accounting features and tools within Restaurant365 
• Provide industry, accounting, and solution expertise to customers and other team members 
• Manage the full project lifecycle from kick-off to transition to Support and Customer Success 
• Partner with the Operations Implementation Coach to ensure a smooth and complete project 
• Identify and communicate success metrics and drive improvements to both client and process 
• Promote the platform value while you help customers recognize their goals and drive towards a successful, on-time rollout 
• Deescalate customer issues effectively and respectfully 
• Other duties as assigned

What you'll need to be successful in this role:

• Strong accounting background with 1+ years of bookkeeping experience 
• A proven track record as a project manager, with the ability to prioritize and manage a pipeline of projects 
• Flexible and adaptable based on the needs of the client and internal team 
• Critical thinking and advanced problem-solving skills 
• Ability to travel up to 25% 
• Solution oriented mindset with ability to articulate under pressure 
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation and to modify your teaching style to accommodate various levels of participants 
• Strong technical aptitude with experience communicating across multiple platforms 
• Strong organization and time-management skills, with the ability to work independently without supervision 
• Love to problem-solve 
• A passion for helping people get the most out of technology 
• Prowess for conflict resolution


PREFERRED QUALIFICATIONS 
• Restaurant/hospitality industry experience 
• Saas Implementation Experience 
• Previous R365 experience 

R365 Team Member Benefits & Compensation

• This position has a salary range of $70,000 - $80,000 / year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives