Implementation Manager (California)
Job Description
- Lead HeartFlow’s implementation process for integrating our technology into new customer accounts.
- Manage implementation projects for new products or features to the commercial team and customers.
- Provide end-user and commercial team training on HeartFlow products and CT data requirements to customers in accordance with specific training plans. Provide clinically-relevant and technical information and solutions in response to inquiries regarding use of HF technologies. Â
- Document and track customer feedback, training, complaints, and resolutions in HeartFlow’s Customer Relationship Management system and help improve knowledge base for customer issues
- Work with all internal stakeholders to improve the quality of customer support by studying, evaluating, and re-designing appropriate processes.Â
- Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth.
- Respond to urgent, escalated technical issues from our customers or commercial team.
- Field based position with up to 70% travel.
- Positive, energetic personality, comfortable in front of groups/customers.
- Customer-focused and highly adaptable mentality.
- Excellent problem solving ability, especially under pressure.
- Knowledge of hospital operations and hospital implementation of new technologies.
- Excellent verbal and written communication skills. Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds. Professional etiquette.
- Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds. Ability to delegate and manage goals and activities of other employees.Â
- Digital health technologies
- Healthcare IT, such as PACS, EMR, CVIS, HIPAA requirements and PHI protections
- Healthcare management
- Relevant health industry experience for integrating new technologies
- Experience with Salesforce or other CRM tool
- Cardiology clinical, imaging or product experience
- Project management
- BS, MS, or other relevant education in engineering or sciences
- 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience.
- Prior experience working in digital health, healthcare, or a regulated environment preferred
Date Posted
10/01/2022
Views
18
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