Implementation Manager, Embedded Customers

Job Title: Implementation Manager, Embedded Customers

Department: Operations

About the Role:

Unite Us is hiring an Implementation Manager (Embedded Customers) with strong project management and communication skills and a passion for public health. This role will support our current remote implementation model along with a new model of customer project standup that focuses on temporarily embedding Unite Us team members with a customer in the early stages of partnership to provide expedited delivery and early ROI for customers with significant business impact. We are looking for strategic-minded individuals with strong leadership and communication skills, the ability to think on their feet, and expertise in executing a best-in-class implementation process. This role includes a willingness to travel for extended periods of time based on customer needs, proven experience in managing complex customer relationships, and an ability to respond to rapidly changing situations with decisive action that furthers time to value for our customers.

This is a role that spans from strategic to tactical thinking, with relationship-building at its core. During the onboarding period, this role will work with key stakeholders (onsite or remotely), proactively assess customer workflows and system adoption, consulting with the client to celebrate successes, drive larger strategy and advising on areas that need attention or improvement. 

What You’ll Do: 

• Lead large scale implementations including client meetings, workflow assessment and configuration, and go live support
• Guide customer through the strategy, design, project plan development, and when applicable the rapid response implementation of a Coordinated Care Network from end-to-end
• Develop relationships with executive stakeholders community partners, service providers, and other stakeholders in the health and human services space to launch coordinate care networks
• Plan, manage, and monitor projects for clients with varying complexities 
• Ensure that cross-team dependencies are identified and completed in a timely manner, confirming that internal specialized teams have the information needed to complete assigned deliverables 
• Maintain accuracy of all internal systems to warrant effective management of project pipeline and project resources 
• Function as escalation point for customer onsite needs and those supporting the project
• Manage and scope customer collateral needs training plans, client-specific workflow documentation, and marketing collateral

You’re a great fit for this role if:

• You are consultative and can manage multiple customers and projects at once. You show your resourcefulness by finding creative ways to execute, even when there’s not a predetermined path to follow. 
• Building strong relationships and delivering customer-centric solutions come naturally to you. You are an influencer on your team and others can count on you.
• You are open to traveling for extended periods of time in order to work in person with customer stakeholders and drive time to value for customers
• Have at least 3 years of experience in a business, public health, or social services environment
• Excellent communication and presentation skills – you’re an active listener who can break down complex ideas, analyze data to pull out insights, tell a story and drive action
• Experience analyzing data to pull out insights, tell a story, and drive action

The Unite Us Story:

As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based
• The target pay range for this role is: $80,000-$85,000. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
• This position may require 50% travel
• All team members in departments that must be available for in person meetings (currently Customer Success, Networks & Sales) must submit proof of Covid-19 vaccination and booster, or receive an approved accommodation. Accommodations will be reviewed and approved on an individual basis.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

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