Implementation Manager (Remote)

Medically Home (“MH”) is a fast-growing, technology-enabled company that was founded to make a major, positive difference in the way medical care is delivered. MH is leading this shift by providing clinical intellectual property, technology platform, and coordination of acute rapid-response services that allow medical providers to safely shift advanced medical care from hospitals to patients’ homes. Through enabling its customer partners to create superior experiences and outcomes for patients, their families, and healthcare stakeholders, Medically Home is leading the charge in the innovation of healthcare delivery.

Job Description:

Medically Home is growing its customer teams focused on deploying the Virtual Hospital model through large-scale implementations followed by multi-year software and service contracts at health systems across the US. As the company establishes partnerships with providers on a national scale, Medically Home is seeking an Implementation Manager that will manage a team of associates responsible for the implementation of the operational components of the Medically Home Virtual Hospital Model. This individual will oversee and support multiple implementation projects simultaneously, including reviewing external clients’ product requirements, developing plans to ensure implementations are completed on time, within budget, while meeting client expectations. Implementation focus includes standing up virtual command center operations, establishing rapid response in-home service capabilities, configuring MH workflows, policies, and procedures to the customer setting, supporting MH software set-up, and facilitating training plans.

Reports to: Director of Customer Implementations
Location: Remote
Travel: Expected travel approximately 75%

Key Duties and Responsibilities:

The successful candidate will be a flexible team player, who can provide structure and organization while allowing for the unique needs of each implementation. This includes:

• Manage implementation activities for new customers and expansion (new products, new geographic locations) of existing customers. In collaboration with multidisciplinary client team, and internal MH stakeholders the manager will help design & build the implementation project timeline, training schedule, go live, and post go live support to successfully stand up or expand the Virtual Hospital capabilities.

• Under the direction of the Director of Customer Implementation, the Manager of Implementation will focus on project execution providing effective management of complex work streams.

  • Will ensure continued connection and collaboration with clinical leaders to ensure patient-focused execution of new virtual hospital implementation.

  • Lead project implementations. This role will have oversite of the execution arm of our implementation plan, managing multiple work streams impacting the financial and operational success of each initiative.

  • Develop customized implementation design plans in collaboration with internal team members to ensure the customer has access to the full breadth of expertise present at Medically Home.

  • Responsible for the delivery of project plans, workflows, and training schedules to ensure the continued success of our implementation efforts.

• Responsible for the oversight of Associate team members, ensuring their mentorship, quality of work, and commitment to our continued expansion of the virtual hospital program.

  • Provide guidance on daily work and priorities and ensure continued team development.

  • Provide leadership that inspires the provision of safe, world class, high quality patient-centered care and exceptional service to our customers.

  • Assist with recruiting exceptional talent who are aligned with the Medically Home mission as we grow the implementation team.

• Serve as the primary partner for customer program leads. Cultivate strong relationships with customer stakeholders, including clinical, operational, and technical leaders, with a focus on building a trusting relationship centered around shared values.

• Communicate with clarity, consistency and authenticity to provide team members and critical stakeholders with necessary project detail.

• Demonstrate creative and collaborative problem solving to address the needs of our customers and remain collaboratively engaged with members of the implementation team.

Required Experience and Qualifications:

• Bachelor’s Degree

• 5 + years’ of demonstrated experience in managing external client-facing implementation projects

• 2-3 years’ experience in managing and supporting a team

• Strong organizational and time management skills with demonstrated ability to successfully execute multiple simultaneous projects to a plan

• Healthcare or hospital operations, or healthcare products / solutions experience

• Impactful and professional written and verbal communication skills

• Proven analytical and critical thinking skills

• Problem solving; able to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve

• Comfortable in fast-paced and rapidly changing startup environments

• Comfortable with 80-100% travel, as the primary customer facing Implementation presence on site. Typical travel includes Monday – Thursday with the ability to fluctuate based on customer need and implementation cycle.

Consistent with Medically Home’s values of serving our patients, customers and team members, Medically Home has implemented a vaccine policy consistent with those commitments. Therefore all MH team members are required to be vaccinated against COVID-19 as well as seasonal influenza.

At Medically Home, creating a diverse and inclusive environment is incredibly important. If you are excited about this role or about our company’s mission but you aren’t sure if your past experience tics all the boxes in this job description - apply anyway. You might be a great fit for other opportunities in our organization.

Medically Home is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. Medically Home does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable federal and/or state law.