Implementation Manager - REMOTE (USA)

Compensation: $80,000-$93,000/year. You are eligible to a Short-Term Incentive with the target at 10% of your annual earnings, terms and conditions apply.

Job Overview:

This is a remote role with 50-75% travel

Ambry's CARE (comprehensive assessment, risk, and education) program offers a fully automated, end-to-end solution for standardizing risk assessments and incorporating genomics and other health initiates into routine clinical care. The implementation manager (IM) will take on the lead project management role for onboarding and launching the CARE program at clinics, hospital systems, healthcare organizations, IDNs, and beyond. The IM will work closely with the sales team and others at Ambry, to ensure clients are advancing from the contracting phase, through implementation, to launching of successful CARE programs. Travel 50-75% of the time is required, primarily within a defined geographical region. Potential to be involved in other field-based client installs outside of the CARE program as well.

Duties and Responsibilities:

1. Coordinate all aspects of CARE implementation, including obtaining client needs, managing expectations and project deliverables, communicating milestones to key stakeholders, training healthcare staff and providers, workflow observations, customization and portal setup based on client needs, advise and troubleshoot, facilitate integrations and/or schedule file data transfers, and coordinating launch support and strategy.
2. A critical aspect of this position is to problem solve. The IM will identify, understand and foresee barriers to CARE implementation and launching, while working closely with internal and external stakeholders to overcome barriers.
3. Responsible for establishing process creation and flows to meet the needs of our clients
4. Travel 50% of the time is required, primarily within a defined geographical region. Over time, the goal is to utilization of virtual client support
5. Obtain voice of customer and work with Software Solutions and other key stakeholders to identify feature enhancement opportunities that could improve our implementation process, growth opportunities, client relationships, and/or our CARE program overall
6. Assist with developing and ensuring appropriate implementation of CARE policies and procedures.
7. Serve as the go-to source of CARE knowledge for our clients and our sales team, to help all parties involved to be successful.
8. Acts as internal and external champion of the CARE program
9. Lead cross departmental collaboration across Ambry. Work with the enterprise solutions executives, enterprise sales directors, marketing, account executives, area sales directors, genomic science liaisons, client solutions, software solutions, developers, technical implementation managers, integration architects, and others.
10. Collect and report on key performance indicators for clients and internally
11. Responsible for successfully transitioning accounts once a successful go-live is completed
12. Additional responsibilities may be assigned as needed by manager

Education and Knowledge:

• Bachelor's degree or equivalent work experience• Extensive knowledge of all Microsoft Office products, database management, and web technologies are required. • Working knowledge of software development processes and procedures is a plus• Knowledge of genetics and/or the genetic testing industry also a plus• Understanding of healthcare space

Technical Competencies:

• Efficient and highly organized • Problem solver• Excellent multitasking skills• Highly effective communicator and team player• Problem solver, oh wait, we said that already!• Be able to motivate others and deal well with conflict management. • Ability to work closely with healthcare providers, staff, and executives to move CARE initiatives forward within health care organizations• Ability to maintain a high level of product, competitor, and market knowledge

Experience:

• 2-4 years of project management, implementation, onboarding, SaaS, sales support, and/or related experiences • Ideal candidate will have some project management experience and/or training.• Previous experience working with healthcare providers, staff, and/or executives is a plus

#LI-AC1 #LI-REMOTE

About Us:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave and generous paid time off (PTO) program. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at [email protected]

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.

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