Implementation Manager

Hi we’re Healthee.
We’re on a mission to make healthcare easy for everyone. Our AI-powered platform helps employees understand navigate and optimize their healthcare benefits — transforming how people access and manage care.

We're looking for an Implementation Manager to join the Client Services team. As an Implementation Manager you will primarily be responsible for the successful onboarding of new Healthee clients and ensuring their configuration and documentation remain up to date each plan year. Reporting directly to the VP of Client Services you will have the opportunity to help build and refine Healthee’s current implementation process. 

• Lead pre-sale scoping and discovery conversations in partnership with the sales and product teams
• Lead documentation collection system integration and configuration and testing for assigned implementations
• Act as the main point of contact for client escalations post go-live prior to steady state status
• Become a subject matter expert in integrations with HRIS platforms to identify ways to better collect and automate the required data exchange
• Act as lead project manager responsible for all aspects of the onboarding process
• Lead annual reanalysis process by collecting plan documentation and reconfiguring the platform with the most recent plan year documentation
• Work cross-functionally with sales product/engineering data and customer success to identify and support continuous improvements to Healthee’s platform and processes
• Document implementation details and best practices

• 3 - 5 years of experience implementing SaaS solutions

• Experience supporting clients during the sales cycle
• Ability to support multiple implementations simultaneously
• Experience developing and completing test scripts to confirm configuration and data accuracy prior to go-live
• Comfortable working in a fast-paced startup environment with continuous change and process improvement
• Experience working with SMB to enterprise-level customers frequently interacting with C-level executives
• Experience supporting basic reporting writing sFTP and API discussions
• Ability to travel as needed (<20%)

• Experience working in the healthcare technology healthcare benefits industry or care navigation

• Health Care Plan (Medical Dental & Vision)
• Retirement Plan (401k IRA)
• Life Insurance (Basic Voluntary & AD&D)
• Paid Time Off (Vacation Sick & Public Holidays)
• Family Leave (Maternity Paternity)
• Short-Term & Long-Term Disability
• Training & Development
• Hybrid Work
• Wellness Resources
• Stock Option Plan

Healthee is proud to be an equal opportunity employer. We hire talented individuals regardless of gender race ethnicity ancestry age disability sexual orientation gender identity or expression military or veteran status cultural background religious beliefs or any other characteristic protected by federal state or local laws.

Salary:

$120000 base salary subject to standard withholding and applicable taxes. In addition to base salary the role includes the opportunity to receive equity based on the Company’s plans and in accordance with the Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience.

What We Do

We’re tackling one of the most impactful ways to improve health in the US: fixing employee health benefits. Health insurance keeps 157 million US employees healthy yet it’s too complex confusing and costly. We envision a world where access to health benefits is no longer a barrier to health it's an enabler — the way it’s meant to be.

Why Work With Us

We are a blend of global talent driven by our shared mission to make a real impact. We thrive on transparency inclusivity and innovation. Join us in shaping the future of Healthcare.

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