Implementation Manager (US)

Role

We’re looking for a customer-facing project manager who loves helping people, solving problems, and wants to lead customers through their first experience with referral marketing. This is a perfect position for someone who enjoys advising clients, project management, creative thinking and explaining complicated technical topics to both engineers and non-technical customers.

Who We Are

Extole is a values-driven culture. We have built our company on intense collaboration and on a single central value: #oneteam. We share goals, and, more importantly, we are accountable to each other.

Why Work With Us

• You’ll find a generous, friendly team passionate about our work. Life at Extole is pretty awesome;
• You’re covered. Health, vision, dental. No employee contributions;
• Flexible vacation so you can relax, recharge, enjoy your life as much as your job;
• You'll be challenged, will succeed, and will grow!

Responsibilities

• Ensure clients launch on-time with the optimal Extole configuration to reach their business goals
• Guide clients in retail, consumer services, and financial services towards a well-designed solution
• Lead all pieces of client implementations, on-boarding efforts and 3rd party integrations
• Develop project plans, manage deliverables/milestones, deliver weekly statuses and pro-actively identify and mitigate issues/risks
• Help clients troubleshoot the implementation of the product within their systems
• Identify, document, triage and track issues to ensure resolution
• Work with Sales, Success, Product and Engineering to deliver on time client launches
• Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities

Qualifications

The number one qualification is that you love the idea of helping people get recognized by brands and apps they love!

• 1-2 years in software implementation or consulting
• Passionate about technology and its impact on the enterprise
• Experience leading multiple projects or initiatives at once
• Ability to identify and escalate when a project is at risk
• Calm in a fast-paced, ever-changing environment
• Experience in customer-facing presentations and have a consistent record of working with professionals
• Able to guide implementations based on best practices
• Deadline-driven with a passion for not letting complex enterprise projects slip