Implementation Manager - West Coast Preferred

About the company

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang a former Green Beret turned cardiothoracic nurse Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents families and staff.

Our integrated solutions seamlessly fit into existing workflows capturing everything happening within a community. Backed by nurse specialists and powerful analytics we provide the data operators need to make informed clinical and operational decisions - driving efficiency profitability and better care outcomes.

About the Role

As an Implementation Manager you will be responsible for leading multiple product implementations across the country ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. The implementation manager will be responsible for driving hardware and software delivery hitting project milestones executing training and successfully transitioning the customers and the site to a clinical success manager.

 What you’ll do 

• Project Management: Develop and implement the project plans to ensure sites are completed on-time on-cost with highest customer satisfaction as well as other key KPIs partnering with operations product support and other key contractors.
• Deployment Execution: Own the entire project lifecycle from sales handoff initial scoping and planning through implementation training to post-implementation support.
• Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders acting as the primary point of contact for implementation engagements.
• Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs collaborating with other key functions.
• Process Optimization: Drive necessary improvements within the end-to-end implementations process leverage lean tools such as value-stream mapping etc.

About you 

• Bachelor’s degree in engineering information technology or a related field
• A minimum of 5 years' experience in an implementations project management or professional services role.
• Proven experience in managing the implementation of hardware and software solutions ideally within the health-tech or high-tech sector.
• Excellent project management skills with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred.
• Know-how of lean tools/methodologies.
• Exceptional communication and interpersonal skills with the ability to build strong relationships with both internal and external stakeholders.
• Ability to travel up to 80% on short notice and as needed for customer engagements.

Details

• The annual salary for this role is between $150000-$170000 + Equity & Benefits
• Flexible PTO
• Location: Remote - US 
• Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.

Compensation & Benefits

At Inspiren we are committed to fair transparent and equitable compensation. We know that every candidate brings a unique combination of experience skills and perspectives and we take these factors into account when determining pay. While compensation may vary depending on your background role and location we are proud to offer a competitive base salary and total benefits package alongside eligibility for equity awards in the form of stock options.

We believe great work deserves great rewards. Our compensation and benefits are designed to recognize your contributions and reflect the standards of leading organizations in our field.

Your recruiter will be happy to walk you through the full compensation package including what your total pay could look like so you have a clear picture of both the immediate and long-term value of joining our team.

What We Do

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang a former Green Beret turned cardiothoracic nurse Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents families and staff.Our integrated solutions seamlessly fit into existing workflows capturing everything happening within a community. Backed by nurse specialists and powerful analytics we provide the data operators need to make informed clinical and operational decisions - driving efficiency profitability and better care outcomes.

Why Work With Us

Customers describe working with us as a partnership not a vendor relationship. We send people on-site to train. We listen to what customers need and put it on the roadmap. That's the culture internally too — high ownership high accountability and genuinely caring about outcomes for residents.

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