Implementation Project Manager

Job Description:

POSITION SUMMARY:

The Implementation Project Manager will drive process standards throughout the Customer On-Boarding and Implementation process. This position will provide program oversight through operational excellence as well as world class customer service.

PRIMARY DUTIES AND RESPONSIBILITIES

Job Purpose and Requirements

• Develop and drive process standards throughout Implementation process to ensure service activities meet customer standards for quality, cost and delivery. Build and maintain positive relations with all customers preceding, during and following all professional agreements made between Agiliti and the customer.
• Ensure projects are planned and executed in-line with the PMO approach utilizing Project Tools
  • Project team roles and responsibilities identified
  • Best Practices of tools and resources are utilized consistently
  • Risk and Issue identification, escalation
  • Deployment planning, management, and transition to live operation
  • Operational support plans
• Manage assigned resources as appropriate to the implementation of project related activities.

• Manage multiple implementations by executing on timelines and customer expectations ensuring contractual obligations are met
• Ensure best practices and tools are utilized throughout Implementation team. Continuously improve the implementation process by auditing past programs and making recommendations for change.
• Maintain consistent messaging through the implementation including professional communication deliverables.

Equipment Inventory:

• Work in conjunction with COE inventory team lead to complete precise equipment inventory throughout facilities by recording data accurately and effectively
• Work with Human Resources to hire new Program employees through collection of paperwork, administering hiring assessments and preparing the employee for the position.
• Train new employees using Program Training materials; ensuring engagement and interaction among the new team.
• Continuously improve training strategy through planning, creation and execution of training to field operational employees.

Hospital Relations:

• Build relationships with Hospital Champions through regular communication during weekly implementation conference calls, formal and informal meetings and serve as a liaison to the Hospital.

Facility Setup:

• Work with the Hospital to obtain adequate facility space for the Asset360 program including all requirements needed for success
• Direct office space set up through planning, purchasing of supplies and preparing identified space for Asset360 operations.

Go Live Team:

• Plan for a successful go-live week by organizing additional support and ensuring customer and staff are knowledgeable
• Hold a follow-up discussion with all parties involved to wrap up the implementation and determine next steps
• Determine Partnership Review and Survey schedule with the customer

REQUIRED EXPERIENCE

• 3-5 years' experience in positions in Project Management or Operations equivalent role.
• At least 5 years' project experience, in a role that requires involvement and understanding of change leadership
• Aware of industry and professional standards (e.g. ISO 13485:2016/Joint Commission Standards).
• 3-5 years' experience in creating and leading collaborative teams.
• Bachelor's degree in a business or other related field required

REQUIRED SKILLS & ABILITIES

• Analytical Thinking - Effective at understanding a problem or situation and developing effective solutions.
• Strategic Perspective - Needs to keep overall objectives and strategies in mind,
• Applying standards - Effective in the application of relevant industry and process standards to all tasks undertaken.
• Industry Developments - Must take initiative to ensure skills and specializations are kept up to date in line with industry developments and ensure that all relevant skill sets are current.
• Knowledge of the healthcare industry, including an understanding of medical equipment manufacturer needs, product lines, operational and sales goals, objectives and issues, with a focus on Services.
• Ability to manage client needs and relations effectively.
• Ability to travel up to 70%

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [email protected].

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Job Title:

Implementation Project Manager

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

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