Implementation Project Manager

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. 

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

Implementation Project Manager is responsible for assisting in the management of customer implementations of Bottomline’s Paymode-X solution. This motivated and multi-talented individual works closely with our Payers, Vendors and financial partners. Additionally, this role has exposure to our internal Sales, Enrollment, Development, QA and Hosted Services groups to ensure a smooth, efficient and successful client onboarding experience.  

How you'll Contribute:

• The Project Manager is responsible for the success of the client experience, in one or more channels, when onboarding to the Paymode-X platform.
• Responsible for planning, executing and completing projects which delight the customer while minimizing time to go-live, which includes coordinating all critical path milestones in the project plan.
• The Paymode-X Project Manager will serve as the customer’s primary point of contact during the onboarding and implementation phase.
• Builds relationships with both channel partners and customers during projects to ensure all requests from the customer are met and an exceptional client experience is delivered.
• Utilizes comprehensive project timelines, agendas and meeting notes to effectively communicate project status with key stakeholders and ensure tasks are executed according to project plans.
• Leverages best practices for project management and implementation - including project materials, training guides, FAQs, and any Payer implementation needs.
• Promoting and guiding Bottomline and Payer best practices, while ensuring the Payer’s business goals are being considered/addressed.
• Ensures execution of project activities by coordinating work assignments with the bank channel, customers and internal teams.
• Establishes and balances priorities and activities between many simultaneously progressing projects.
• Troubleshoots and tracks project issues, communicating with customers and escalating if required.
• Proactively addresses issues while minimizing impact to overall project timeline.
• Ensures established success criteria have been met within discussed implementation timeline.
• Documents project deliverables and hands off to Customer Support for any potential or ongoing support needs.
• Gathers and communicates customer requirements with internal teams as well as external vendors, banks and financial institutions.

What will make you successful:

• Must have experience in banking application implementations and knowledge of ACH/WIRE/Foreign drafts/SWIFT and other payment methods.
• Skilled in client facing communication and customer presentation skills and possess excellent written communications skills essential.
• Excellent analytical and problem solving skills required, combined with the ability to provide quick resolution to problems.
• Competent in leading projects, building effective project teams, negotiating win-wins, issue and conflict resolution, and effective decision making.
• Must be customer service orientated and consistently demonstrate teamwork, collaboration, adaptability and initiative, but be able to work independently as well.
• Technical proficiency in MS Office, MS SharePoint, JIRA is required.
• Bachelor’s Degree in Accounting, Management Information Systems, Business Administration or similar program of study

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.