Implementation Project Manager

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. We're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXchange is proud to be Certified™ as aGreat Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

Job OverviewAs an Implementation Project Manager, you will work alongside several teammates to analyze and manipulate customer data for successful implementation of our solutions. This could include defining the purpose and configuring the products to meet the customer's needs, all while providing the highest level of support and assistance for the customer. In addition, you will partner with the customer throughout the testing phase and provide instruction to Administrators and End Users to be set up for effective management.

On any day you might:

• Gather and reformat data from customer's accounting system to prepare for implementation
• Partner with leadership to analyze customer data to prevent potential product errors or exceptions
• Consult Project Manager on best software configuration to meet the customer requirements
• Lead product configuration and testing phases with accuracy and consistency
• Facilitate product training to customers in a web and/or in-person setting to educate on usage and administration once live
• Assist Project Manager during various phases of implementation such as troubleshooting issues, optimizing the product configuration, and answer how-to questions

Teammate Profile:

• Collaborative approach - thrives in working in a team environment
• Relationship management - able to maintain positive and productive working relationships, internally and externally, while being an educator to a variety of levels throughout an organization
• Continuous learner - ability to learn and master innovative technologies
• Project management - prioritize demands and adapt to frequent changes
• Digital savviness - knowledge on using platforms such as Salesforce, SharePoint, and other Microsoft Office tools

Required Experience, Qualifications, and Skills

• Bachelor's degree, or minimum 2 years of professional work experience
• Minimum of 2 years of customer facing experience

Equal Employment Opportunity

AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.

Other details

• Job Family Project and Program Management
• Job Function General Business Project/Program Management
• Pay Type Salary
• Employment Indicator Professional