Implementation Project Manager

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors nurses care teams patients and data connect. With solutions spanning care team communication scheduling automation alarm management and event notifications nurse call patient engagement and more we accelerate productivity reduce costs and improve patient outcomes safely and securely. More than 8000 healthcare organizations trust us to deliver enterprise-ready solutions making this possible with the right group of dedicated thoughtful trailblazers. Today private practice doctor’s offices small and large hospice centers and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun hungry smart innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors nurses care teams patients and data connect. With solutions spanning care team communication scheduling automation alarm management and event notifications nurse call patient engagement and more we accelerate productivity reduce costs and improve patient outcomes safely and securely. More than 8000 healthcare organizations trust us to deliver enterprise-ready solutions making this possible with the right group of dedicated thoughtful trailblazers. Today private practice doctor’s offices small and large hospice centers and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun hungry smart innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. 
We are seeking an experienced and highly motivated Implementation Project Manager – Nurse Call to lead the implementation of our healthcare communication and workflow platform including (but not limited to) middleware integrations secure messaging and physician scheduling solutions. This individual will manage complex cross-functional projects involving interoperability with EMRs ERPs nurse call systems telephony and applications used by clinical staff. The Implementation Project Manager is integral to the Customer organization’s PMO team providing exceptional administrator and implementation expertise.

Working in a complex and dynamic environment this experienced professional will be responsible for TigerConnect software implementation training maintenance and system enhancements to deliver the platform to our customers successfully. You will also be responsible for the successful execution of the project from initiation to closure including guiding the customer’s change management ensuring that the project is delivered on time and within scope and budget. You will also manage stakeholders identify and mitigate project risks and ensure that customer value and ROI are achieved.

The Implementation Project Manager possesses business and technical acumen sophisticated analytic thinking advanced knowledge of TigerConnect’s capabilities/integrations and a demonstrated ability to work collaboratively with team members at all levels including executive leadership. You will be a champion of the Project Management process and seek opportunities to improve the PMO and interdepartmental collaboration for enhanced project and product output.

What You’ll Be Doing:

• Implement the TigerConnect solutions and products by leading the initial software build by developing and owning Project Plans; this will include:
  • Controlling scope schedule dependencies and resources on concurrent projects
  • Identify and mitigate project risks and develop contingency plans as needed
  • Establish and maintain effective communication channels with project stakeholders including status reporting and escalation of issues
  • Provide leadership and direction to project team members including managing resources providing guidance and feedback and promoting teamwork and collaboration
• Collaborate with cross-functional teams including product management engineering solution design and clinical teams to ensure alignment and successful delivery of the project
• Ensure resource availability and allocation by working with management team customers vendors and 3rd parties as applicable.
• Execute Organizational Change Management Plans with customer analysis on user training managing clinical and administrative users and supporting customer onboarding
• Track project performance with reports regarding project status budget metrics and resource allocation producing critical insights for executive and leadership reporting and decision-making
• Adhere to project management best practices and provide feedback for ongoing internal process improvement
   

What You Bring:

• 8+ years of comparable project management experience plus demonstrated success in enterprise project management preferably in a healthcare or SaaS environment
• Bachelor’s degree in STEM Business or related fields
• Expert knowledge of project management methodologies tools and business systems with demonstrated proficiency in project planning research analysis development methodologies solution architecture and systems administration
• Experience in establishing and delivering formal Organizational Change Management Benefits Realization success metrics education and training along with creating and presenting clear concise and well-edited communications to stakeholders including executive leadership
• Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel
• Strong critical thinking skills to evaluate alternatives and present solutions consistent with business objectives
• Ability to obtain and communicate technical information and requirements to non-technical audiences 
• Passion integrity high energy and a sense of humor
• Superior organizational skills – demonstrated ability to multi-task and manage multiple projects at a time while maintaining precise attention to detail
• Ability to travel up to 30%

Preferred Qualifications:

• Project management certification (e.g. PMP CSM etc.)
• Healthcare industry knowledge and experience in a hospital environment including clinical workflows
• Experience implementing middleware platforms used in patient safety communications alarm/event management or staff coordination involving:

• -HL7 messaging (ADT ORU SIU etc.)
• -EMR/ERP/API integrations (Epic Cerner Meditech etc.)
• -Middleware or interoperability platforms
• -Workflow automation or clinical alerting
• -Operator Consoles (Spok Amtelco)

• Familiarity with telephony and nurse call systems (Critical Alert Rauland Hillrom Ascom Cisco etc.)

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022 2023 2024 2025) as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023).

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What We Do

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors nurses care teams and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security privacy and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity reduces costs and improves patient outcomes. Trusted by more than 7000 healthcare organizations TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day.

Why Work With Us

TigerConnect believes that the people building and supporting our products are the core to our success. From our outstanding benefits package to our focus on mental health & wellbeing to our life-saving products — working at TigerConnect allows you to build partnerships and truly make an impact on how healthcare communication is delivered.

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