Implementation Specialist

What you'll do:

• Responsible for clients path to value, functioning in an agile environment, iterating real time when meeting success criteria becomes at risk
• Consult with clients to understand clients' business objectives and goals
• Analyze and verify operational needs in an effort to accelerate adoption timelines
• Set, communicate, and track against internal and external timelines to ensure successful implementation
• Develop an effective client engagement strategy designed for various levels within an organization 
• Lead collaboration between several internal departments including Customer Success, Sales, Product Management, Marketing, and Finance
• Serve as an escalated point of contact during client onboarding
• Make effective decisions when presented with multiple options for how to progress with the project
• Effectively communicate program recommendations at an executive level both internally and externally
• Produce accurate and timely reporting of program status throughout its life cycle
• Work under moderate supervision with some latitude for independent judgment
• Measure, analyze and report key trends in program performance and drive opportunities to improve

What you'll need:

• 2+ years relationship management or related experience
• 1 year of technology implementation experience is a plus 
• Excellent communication skills (verbal and written) with a consultative style
• Detail oriented and organized
• Strong analytical, problem solving and troubleshooting skills.
• Strong cross-functional leadership skills
• Ability to clearly present material and recommendations at an executive level
• A highly motivated team player with a proactive approach to work
• A finisher/completer with high level of personal ownership of team performance
• Self-driven, results oriented with a positive outlook, and a clear focus of high quality and business profit
• Able to work well with colleagues within different areas of expertise
• Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure

Why we think you'll love it here:

• Unlimited paid time off
• Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems