Implementation Specialist

External Description

Raymond West Intralogistics Solutions is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running. This position will install software from various vendors in support of iWAREHOUSE product sales. This position will also train the customer(s) on how use the various hardware/software interfaces and be available for on-going backend support on these as needed by our customers.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Work with the iWAREHOUSE sales project team prior to the sale to make sure they have current system requirement information and help understand current functionality of the various iWAREHOUSE product offerings.
• Work with the customer and their IT staff during the implementation process to establish the required environment to connect the iWAREHOUSE hardware to the customer network and server(s) and client computers as needed.
• Once iWAREHOUSE is installed this position will train, or assist in training, as needed for the truck hardware interface as well as the software that is available.
• Will conduct web-based training as needed to support iWAREHOUSE product(s).
• Will assist Raymond West field technicians in answering IT related questions about the iWAREHOUSE product(s).

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers, all levels of management, and employees of the Raymond West and Raymond Factory.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required'
• Proficient in IT aspects; setting up permissions, server setup (both virtual and physical), Wi-Fi connectivity, software installation and customer support.
• MS Windows OS, command line network troubleshooting (ping, ipconfig, tracert, etc.), TCP/IP protocol, network encryption (WPA, WPA2, Enterprise level with and without cert files).
• Willing to attend seminars and classes to update/improve various skills.
• Capable of making sound decisions taking into consideration relevant facts and conditions.
• Professional appearance in accordance with company policies.
• Willing to travel out of town overnight as necessary.
• Able to deal with customers via phone, email and/or web-based interface.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Strong interpersonal skills.
• Willing to comply with the employee handbook.

Education/Experience:Minimum Education and Experience: Determined by position

• Associates Degree in Computer Science
• Five years related experience and/or training; or equivalent combination of education and experience

Travel Requirement:

• 40% (16 hours a week)

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position will be based onsite in the office with required travel to customer facilities
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds

Pay Range:

• $43,000 - $107,000

Statement of Intent

The above statements are intended to describe the general nature of the level of work being performed by the person assigned to this position. Essential duties and responsibilities are intended to describe those functions that are essential to the performance of the job under the Americans with Disabilities Act (ADA).

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.