Implementation Specialist

Founded in 2011, our client provides a consumer-facing, two-way mobile messaging platform that drives compliance, increases the frequency of touch, and enables the sharing of important information in real time. Texting has the highest open rate of any other channel of communication and is the most widely used channel of communication today. Their platform is transforming how businesses communicate with their customers.

Our client's innovative technology is empowering organizations to be as mobile as their audiences. The company’s proven cloud-based platform connects healthcare organizations with their patients, staff and vendors including solutions for real-time automation, two-mobile messaging, automated surveys, video and patient education, patient appointments and follow-ups, and ad-hoc messaging.

They not only continue to be an industry leader in healthcare mobile solutions but their powerful mobile two-way texting platform is also helping the Human Resources, Call Centers, Education and many more industries improve their communication.

They are adding an Implementation Specialist to support the firm.

Responsibilities

• Support all new customers to ensure smooth implementation rollouts
• Handle client life cycle from onboarding through the renewal process
• Troubleshoot issues and come up with timely solutions
• Partner with Account Executive and Account Manager to ensure adoption, growth opportunities, and client retention
• Develop an in-depth understanding of Dialog Health
• Develop implementation strategies; identify and evaluate install problems
• Trains clients on all features and benefits
• Builds enthusiasm and excitement for the product
• Completes training checklists during implementation
• Main and single point of contact with new clients during the implementation process
• Design and maintain implementation and training materials, and user guides to support new clients
• Collaborate with leadership and staff to identify implementation needs
• Customize implementation and training plans to meet the specific needs to the client
• Maintain detailed records of implementation activities
• Participate in system testing for new functionality or system upgrades (QA)
• Escalates concerns or issues to the account management team

Qualifications

• 3-5 years of implementation experience, SaaS experience preferred
• Bachelor's Degree
• Proficiency in standard professional tools including ticketing systems, internet research, and computer system literacy
• Exceptional communication skills – written, verbal, and presentation
• An understanding of web development and web technologies
• Ability to learn new technical processes and services with ease and retain information
• Excellent troubleshooting and problem-solving skills

Compensation

• $75,000-82,000 base salary