Implementation Specialist

When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact – fast? Smartsheet’s purpose is to empower everyone to improve how they work.

We are looking for an experienced Implementation Specialist to guide engagement and product adoption for launch customers. As a Implementation Specialist you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.

This full-time position reports to a Manager of Solution Services in Costa Rica. 

You Will: 

• Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
• Collaborate with customer stakeholders to drive timelines, manage scope, and change requests 
• Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
• Gain and maintain deep technical knowledge of Smartsheet including premium products
• Identify product and services expansion opportunities for Smartsheet with the customer's user base
• Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
• Meet or exceed key performance indicator (KPI) targets aligned to the role  
• Accomplish other tasks as assigned

You Have: 

• Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
• Hands-on working experience in the configuration, customization, and implementation of SaaS applications
• Project Management skills: timeline, scope management, project execution.           
• Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
• Experience with problem solving and risk resolution
• Highly motivated and resourceful team-player
• Willing to travel periodically (up to 10%) based on customer and business need

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)