Implementation Specialist

Note: Open to remote opportunities - candidates that reside in MN preferred

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role
This position plays a key role within our Schedulay team, focusing on overseeing the seamless implementation of new clients. This role will be tasked with efficiently managing the implementation project and its associated resources, ensuring a successful transition of clients to Schedulay's cutting-edge scheduling software.

Responsibilities
Implementation

• Develop and execute project plans, review milestones, documentation, and data to ensure tasks are completed according to plan
• Assess requirements, plan within scope, and manage schedule to ensure on time completion
• Effectively communicate with stakeholders of various levels throughout process to identify and resolve issues
• Develop and deliver presentations throughout to introduce process, overview scope, provide demonstrations
• Work within established processes to ensure efficiency and opportunities for improvement
• Collaborate with stakeholders to ensure plan is executing smoothly
• Monitor information sharing
• Conduct Process Improvement Analysis
• Participate in administrative support within clients’ current structure during implementation
• Lead client discovery and consultation meetings
• Monitor and escalate new account status to Director of Operations
• Resolve concerns and escalations per protocol

This Role is a Good Fit if You

• Have a bachelor's degree in business administration or a closely related field
• Possess 2+ years of Project Management experience
• Possess previous experience in Senior Living operations, with a preference for expertise in scheduling
• Exhibit familiarity with healthcare industry regulations and compliance standards related to staffing and scheduling
• Have a proven track record of effectively implementing and supporting software solutions
• Bring experience in working with scheduling software or labor management systems is highly desirable
• Have proven success in a multi-client facing role
• Ideally, possess prior experience in a startup environment
• Embrace a customer service-focused mentality

The Perks

• Flexibility!
• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal
• Company paid parking at HQ

Join us in reshaping the future of HR services!