Implementation Specialist
Job Description
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for
Our implementation team is looking for a highly organized individual to work with customers to design and configure their Apply site. You will manage the design, configuration, analysis and testing of our solution so it meets client requirements. You will help organizations realize the impact they can have with our solutions, and solving interesting problems to promote the desired customer outcome. This is a 9 month contract position with potential to extend to full time.
What you’ll be working on
- Organize requirements gathering meetings and document solution designs
- Configure SurveyMonkey Apply software solutions to satisfy client business processes, rules, and other requirements
- Work with technical consultants regarding requirements for integration, data conversion and complex business logic
- Present formal training (webinars) to client project team members and end-users
- Manage multiple accounts, deadlines and milestones
- Track and communicate client issues and proactively troubleshoot and resolve problems
We’d love to hear from people with
- BS/BA degree or equivalent in relevant work experience
- Excellent communication, presentation, facilitation and time management skills
- Ability to manage client expectations and think critically about processes
- Experience configuring business logic in a web-based platform
- Understanding of business requirements definition, review of functional specifications, test plans, testing, user training, and deployment
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
#LI-remote
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including best workplace for parents, our annual holiday refresh, our annual week of service, and our C.H.O.I.C.E Fund. In addition, we’ve reimagined the way we work to allow employees to choose what works best for them -- working in-person, fully remote, or a hybrid model that combines the two through our Choice Model.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Date Posted
11/18/2023
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