Implementation Specialist

Come work for a company that makes a difference within the communities of the State of California. This company works on cutting-edge prevention programming, providing counties with an independent administrative and fiscal intergovernmental structure. Our client helps fund, develop, and implement California's mental health services and educational programs. 

As a mental health organization, this company actively seeks to support qualified disabled candidates in obtaining employment with their company and is an Equal Opportunity Employer. Please complete the self-identification section of the application.

This company offers a VERY Generous Benefits Package, including:

• 10% company-sponsored retirement account (401a) 100% vested – additional compensation/retirement.
• Medical, Dental, Vision, LTD, Life Insurance, Wellness Program, FSA
• Generous PTO plan

Job Title: Implementation Specialist

Salary: $99k - $125k

Department: Informatics

Reports To: CIO

FLSA Status: Exempt

Location: Sacramento, CA 

Work Model: REMOTE (preferably California but will consider highly qualified candidates in other states)

Schedule: Monday-Friday, 8am-5pm (Could vary depending on business needs)

JOB SUMMARY:

The Implementation Specialist (IS) gathers, analyzes, and refines system requirements and business functions. The IS documents new processes to include flowcharts and supporting narratives to describe changes to manual processes, current, future workflows, automated processes, and controls for development, test, training, and support purposes. The Implementation Specialist supports the team during all phases of the project and systems development life cycle.

The ideal candidate will need the ability to rapidly learn and assume the role of Subject Matter Expert (SME) in either the clinical or fiscal disciplines within a behavioral health setting. This candidate will be the "go-to person" for all questions about how the systems work. This role will work directly with functional SMEs, project, and development team daily and must be able to communicate at all levels.

DUTIES AND RESPONSIBILITIES include but are not limited to:

• Partner with business stakeholders and team to design, develop, and evaluate procedures, programs, and resources.
• Respond to internal and external inquiries or requests and provide assistance.
• Handle or redirect inquiries or distribute correspondence to the appropriate person of the team.
• Collaborate with supervisors to maintain and update an efficient database, monitor project health and lifecycle, and prepare reports.
• Perform data analysis and create PowerPoint presentations, as needed for both internal and external stakeholders.
• Other duties as assigned.

Required Education/Experience:

• BS/BA in business administration, information technology or relevant field
• Additional Information Technology education/certificate.

To perform this job successfully, an individual must be able to perform each essential functions satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required.

• Two to Four years of information technology work experience.
• Hands on experience configuring, testing, and implementing Electronic Health Record System.
• Experience working with clinical or billing disciplines.
• Basic analytical, technical, interpersonal and communication skills.
• Strong problem solving and critical thinking skills.
• Ability to prioritize and multitask.
• The candidate must be able to work in a team environment.
• Knowledge of systems requirements and technologies.
• Proficient in MS Office applications, including Word and Excel Microsoft Office proficient.

Preferred Qualifications:

• Requires a BS/BA in Business Administration or in a similar field and three (3) years of qualifying experience or an acceptable equivalent combination of education and experience.

COMPUTER SKILLS – Demonstrate the ability to use a computer and applicable computer software effectively. Intermediate knowledge of Excel & Word, PowerPoint, Adobe, and Outlook.

LANGUAGE SKILLS and MATHEMATICAL SKILLS - Demonstrate the ability to read, comprehend, and respond appropriately through written or verbal form; demonstrate tactfulness when communicating including internal communication with staff members of all levels; ability to communicate with a variety of audiences effectively. Ability to add, subtract, multiply, and divide in all measure units, using whole numbers, common fractions, and decimals.

REASONING – Demonstrate the ability to effectively apply common sense and follow through to daily tasks; demonstrate the ability to work with little or no supervision; demonstrate excellent analytical skills; demonstrate the ability to efficiently conduct research and ask appropriate probing questions to complete necessary tasks.
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, finders to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 10 pounds; demonstrate clear vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.

SENSORY DEMANDS - The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.

MENTAL DEMANDS - There are a number of deadlines associated with this position, which may cause significant pressure. The incumbent must also deal with a wide variety of people on various issues.

REGULAR WORK SCHEDULE – Schedule varies depending on business needs; however, company normal business hours are 8:00am to 5:00pm, Monday – Friday