Implementation Specialist

FieldPulse is a high-growth field service management software built specifically for the trades. From the first call to the final payment we help trades businesses streamline every step of their work. Our platform empowers office staff field technicians management and business owners with the tools they need to book and schedule work create estimates complete jobs and get paid - faster and more efficiently. Trusted by thousands of businesses globally FieldPulse pairs cutting-edge technology with a customer-first mindset to support the people who keep our world running.

We are looking for an Implementation Specialist who thrives in a fast-paced environment is passionate about problem-solving and is relentless in ensuring customers successfully adopt our platform. This role is not for the faint of heart—our customers are highly skilled tradespeople who have operated the same way for years. It takes patience creativity and leadership to guide them through change.

If you're a strategic thinker an excellent communicator and someone who loves a challenge we want you on our team!

Where You'll Work: 

• Full-time in-office at our headquarters in Dallas TX.
• You’ll be right in the heart of the action surrounded by a team of passionate high-energy individuals who thrive in a collaborative fast-paced environment.

What You'll Do: 

• Own the onboarding experience: Work hands-on with new customers to implement FieldPulse ensuring a smooth and successful transition.
• Overcome resistance to change: Our customers are experts in their trade but often hesitant about new technology. You’ll need to be patient adaptable and persuasive to help them see the value of FieldPulse.
• Be a strategic partner: Understand each customer’s unique workflows identify gaps and propose tailored solutions—even when they’re set in their ways.
• Problem-solve in real-time: When product limitations arise you’ll need to think creatively to develop workarounds that ensure a seamless experience.
• Lead training and education: Conduct onboarding calls product training and best practice sessions to get customers up and running.
• Keep implementation on track: Drive project timelines track progress and communicate effectively with both customers and internal teams.
• Stay cool under pressure: When customers get frustrated or threaten to cancel you’ll need the confidence and resilience to de-escalate refocus and drive toward success.
• Work cross-functionally: Collaborate with Sales Product and Engineering to ensure customers have the best possible onboarding experience.
• Be a champion for our customers: Advocate for customer needs and provide feedback to improve the FieldPulse experience.

What We’re Looking For:

• A relentless work ethic: You’re willing to go the extra mile to ensure customer success.
• 1+ years of experience in customer onboarding implementation or a similar customer-facing SaaS role.
• Project management skills: Ability to juggle multiple implementations while keeping customers engaged and moving forward.
• Strong communication and leadership: You’re clear direct and can guide customers confidently even when they push back.
• Grit and adaptability: You embrace challenges think on your feet and don’t give up when things get tough.
• Critical thinking and problem-solving: You can troubleshoot technical issues identify patterns and develop creative solutions.
• High emotional intelligence: You understand customer frustrations and can build trust while keeping implementation on track.
• Comfort with technology: You can quickly learn new software and teach others how to use it effectively.

What We Offer:

• Impactful Fast-Paced Startup Culture: Work on exciting projects that truly move the needle. You’ll have a direct impact on customer success and business growth. Every day presents a new challenge keeping things exciting and far from routine.
• Comprehensive Health Coverage: Medical insurance plus dental & vision benefits to keep you covered.
• Health & Wellness Perks: Memberships to keep you feeling your best.
• 401(k) Plan: Secure your future while you grow with us.
• Clear Path for Growth: Transparent career progression professional development and promotion opportunities.
• Paid Parental Leave: Support for you and your family when it matters most.

What We Do

Trusted by thousands of service businesses FieldPulse is an all-in-one platform that gets your entire field service team on the same page across the office and the field so that time is focused on growing the business and serving customers.Built with customization at the center FieldPulse is the only service management software that adapts to the unique ways each service business manages their workflows. Backed by award-winning customer support FieldPulse is the business partner contractors trust to simplify their operations and power growth.FieldPulse puts essential features like scheduling estimates invoices payments customer management and job management into one platform and helps you scale while maintaining consistency across processes and service quality. As your business grows opt in to advanced features for larger more complex business types like custom reporting inventory management pricebook Operator AI and more.Explore all features or get a demo at fieldpulse.com

Why Work With Us

FieldPulse was founded in 2015 and recently raised a $50 million Series C funding round in 2025. FieldPulse was named on the 2025 Inc. 5000 list of fastest growing private companies and has also been named Best Place to Work in Dallas by the Dallas Morning News.