Implementation Specialist

Overview

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Implementation Specialist to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.

Responsibilities:

• Serve as the primary contact for broker and clients, addressing their basic and enrollment related inquiries and concerns.
• Work closely with producers, brokers, and clients to provide streamlined implementation solutions.
• Lead client and team to collect information necessary to provide enrollment support and communications.
• Manage and maintain scope, implementation plan, and timeline for all parties during the implementation process.
• Record and track progress on a weekly basis and provide status updates.
• Provide marketing support through fliers, email campaigns, mini-websites as needed.
• Schedule Benefits Counselors, provide necessary materials, and maintain ongoing support during the enrollment process.
• Document all correspondence regarding the account in agency management system. Always keeping detailed records of client interactions and enrollment changes.
• Assist clients with problem solving solutions by researching and updating processes to create a streamlined flow for the client's enrollment support and communications.
• Communicate professionally with internal and external via phone, email, video, and audio conferencing.
• Maintain accurate client files and documentation for audit purposes.
• Provide insights and recommendations for improving client satisfaction and retention.
• Any other function as established/directed by management.

Qualifications:

• Exceptional analysis, time management skills, communication skills, self-sufficient, and initiative-taker.
• Customer focused with the ability to build and maintain relationships.
• Detail-oriented with strong organizational skills.
• Comfortable with communicating professionally with internal and external via phone, email, video, and audio conferencing.
• Ability to work in a fast-paced environment and comfortable with starting and stopping projects to assist with urgent requests.
• Proficiency in Microsoft Office Suite and ability to learn new technologies.
• Perform all job requirements, consistently produce quality work, complete tasks accurately and on time, prioritize and plan work assignments, use time efficiently to meet productivity standards and commitments.
• Take responsibility for own actions and be responsive to coaching from other team members and department manager.
• Strive to continuously pursue training and development opportunities to build knowledge and skills.

Benefits:

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.