Implementation Specialist

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview 

Mitratech is growing and now hiring an Implementation Specialist to join our Circa product team and set our new customers up for success! This team provides onboarding service and support, including new customer kick-offs and training, ESDS account onboarding, and question or request follow up, all while ensuring a great customer experience!

About You

You are a motivated self-starter. A problem solver. A team player. You’re outgoing and quickly able to establish rapport with people. You’re a great communicator and an active listener. You’re a pro at developing strong, long-term customer relationships and maintaining high customer satisfaction with superior service. You’re also tech savvy and enjoy a fast-paced environment.

You have a degree or the equivalent combination of education and professional work experience. You also have 1+ years of experience, preferably in customer service or account management. You’ve demonstrated the ability to resolve customer issues, consistently follow up, and manage multiple accounts. You have strong organizational and prioritization skills, along with a high attention to detail.

About the Position

You will initiate the onboarding process with new Circa customers and conduct new customer training, setting our clients up for success. You’ll conduct set up calls, secure customer information, and set up customer accounts with state job banks, activating cross-posting services. You’ll provide excellent customer service, ensuring customer satisfaction with Circa products and services. You’ll establish and maintain solid working relationships with Employment Services Delivery Systems (ESDS) contacts to resolve cross-posting issues.

You will become an expert in our OFCCP compliance solutions, services, operations, processes, systems, and technologies. You’ll become a pro on various state job bank websites and know how they operate. This expertise will help you get new Circa customers up and running successfully on our product solutions.

Our Implementation Team:

• We’re highly interactive with customers and internal colleagues, you will be communicating with customers and team members daily
• We maintain a high attention to detail and manage 25-50 new customer setups in a timely manner
• We escalate and work through any technical or customer issues until resolved
• Utilizes and moves between several different systems including Salesforce, Microsoft Teams and internal customer database systems

Day in the Life

Most days will involve:

• Conducting new customer welcome & onboarding calls
• Registering OFCCP customers state job bank accounts
• Communicating with state job banks to gain job posting approval on employer accounts
• Providing customer account training as needed

Weekly activities may include:

• Following up on new account setups in process
• Passing off complete customer setups to the Account Manager
• Trouble-shooting and resolving setup or technical issues
• Assisting the implementation team with additional projects and process improvement ideas as needed

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.