Implementation Specialist

It’s with that in mind that Beyond is looking to add an Implementation Manager to our growing team. Reporting to the Manager, Customer Experience, you will have the opportunity to drive training efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment. 

Before reading further…

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don’t meet every point in this job description, please apply anyway!

As an Implementation Manager here’s what you will be responsible for:

• Integrating the Customer’s software systems with Beyond’s Revenue Management Platform
• Configuring Customer’s Software Systems and catering Beyond’s features to the specific needs of the customer
• Ensuring that the customer and our team complete each task in a timely manner
• Serving as a technical resource for Onboarding Managers during the onboarding process
• Troubleshooting integration-related support tickets across the customer lifecycle
• Maintaining a deep understanding of Beyond’s suite of products, integrations, and algorithm
• Working with cross-functional teams to drive better collaboration and customer experience
• Migrating Customer’s CRM Data internally

• Curious: you’re inquisitive about how software systems work with one another
• Passionate: you’re inspired by the way technology can change the lives of customers
• Empathetic: you approach every customer with empathy and find fulfillment in helping customers reach their business goals
• Self-directed: you are resourceful with the ability to work independently and as a team member
• Agile: you enjoy and embrace working in a startup environment while rising to the occasion - bring process and structure as we rapidly grow
• A team player: you pride yourself on going above and beyond for teammates and customers

Now that we’ve told you what the job looks like, here are the qualifications we’re looking for in a candidate:

• 1-2 years of B2B SaaS and/or software experience
• Previous onboarding experience preferred
• Solid understanding of Onboarding best practices
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Detailed-oriented and process-driven professional
• Proven ability to handle multiple projects simultaneously
• Proven ability to learn how to use cloud-based SAAS solutions
• Self-motivated, proactive, results-driven attitude with the ability to work independently and as part of a team
• Capable of working in a highly fluid environment with shifting priorities
• Highly curious with a positive attitude.
• Excellent organizational skills

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Senior Manager, Global Support 
• Complete an assignment relevant to the role and speak with a few other members of the customer experience team 
• Have a final interview with our Co-Founder & CTO