Implementation Specialist

Implementation Specialists are responsible for the implementation and onboarding of group business. Ensure the internal coordination across departments to proactively manage group implementations.

This position supports the Account Management & Sales team, with flexibility to work onsite in our Meridian Idaho campus and/or hybrid location (onsite and work-from-home). #LI-Hybrid

Required Experience, Education, Licensure

Experience: 2/+ years' health industry, sales, account management, project management, or related experience

Education: Bachelor's Degree Business, or related field; or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)

Licenses/Certifications: State of Idaho Resident License or must obtain within 120 days of hire

Your day may look like:

• Administers the implementation of new groups and ensures proper set-up. Coordinates, set-ups, and ensures group access to required systems and reports.
• Works with groups, brokers, and sales staff to ensure all required information is received for implementation and onboarding of new groups. Identifies and gathers missing information.
• Responds to inquiries, resolve issues, and educates brokers, groups, and/or sales staff through the implementation process.
• Ensures efficient and effective transfer of new groups to account management team. Provides internal coordination support for the request for information (RFI) and request for proposal (RFP) process, as necessary.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.