Implementation Specialist

Role: Implementation Specialist

Location: 401 N Michigan Avenue, Chicago, IL

Salary: $75k total on target earnings

Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud- based telephony optimization - trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.

We're expanding our client success team and are currently recruiting a proven Client Relationship Manager to join our new Chicago Account Management team.

After that, you'll help establish the team from the ground up.

You'll be responsible for handling the day-to-day management of client accounts; made up of both long-standing clients and new clients sent your way by our expert sales teams.

What you'll be doing:

• At every touchpoint you'll demonstrate your expert-level understanding of your client' needs, PHMG's product portfolio and the wider industry to offer clients exceptional creative, technical, and commercial support
• Optimize the client experience, creating operational efficiency and maximum satisfaction from clients
• Lead from the front to create an environment for success
• Achieve financial and client satisfaction goals
• Give details to our clients on how our service works, set timeline expectations, and ultimately create trust with clients
• Manage client onboarding with appropriate internal personnel in engineering, production, creative, and sales departments
• Take responsibility for overall satisfaction and retention of assigned mid-market clients
• Analyze current ROIs, develop insights, and help clients interpret findings and understand opportunities for future Audio Branding executions
• Resolve client issues and work with internal stakeholders to propose solutions
• Execute any upsell and cross-sell opportunities, as well as obtain client referrals

What we look for:

• Strong sales background and proven results
• Proven knowledge and experience of client success
• A creative, analytical problem-solver who focuses on delivering client satisfaction
• Highly organized and a diligent project manager, able to multi-task on client projects and deliverables
• Strong analytical skills with focus on process and system development
• Proven ability to achieve sales quotas and KPI's
• A proactive and effective written and verbal communicator

Perks of working at PHMG:

• 18 Days PTO, 2 VTO Days, plus up to 9 federal holidays
• Comprehensive health benefits package
• 401k with company matching
• Commuter benefits through Ventra and Divvy, and subsidized parking options
• Dynamic offices with spectacular views of Lake Michigan
• Free onsite gym membership
• Proven ability to achieve sales quotas and KPI's

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender expression, veteran status, or disability.

All applicants must possess current US work Authorization.

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