Implementation Specialist

At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Airtable’s Implementation Specialists build tailored solutions for Enterprise clients that reduce their time to value, increase their product sophistication, and set them up for long-term success with our platform. 

As a member of our Professional Services organization, you’ll partner closely with Account Executives and Customer Success Managers to scope, manage and deliver client implementations. You’ll work with our clients to deeply understand their requirements, visually map complex processes, and build and workshop custom solutions that allow them to quickly onboard their teams to Airtable’s platform. As an early member of our Professional Services Team, you’ll also play a key role in shaping key processes and organizational structure as we scale. 

• Manage client discovery to understand key business goals and workflows, translating those into clear and comprehensive project plans that reduce customer time to value 
• Serve as primary point of contact through a new project implementation, managing project scope, risks and client expectations throughout the process
• Configure our product and platform to support each client’s requirements, educating creators on Airtable best practices
• Create documentation to support solution development and train customers on their new workflows
• Manage multiple projects simultaneously, proactively communicating with internal and external stakeholders to ensure on-time and in-scope solution delivery 
• Surface trends and patterns across implementations, identifying best practices and creating resources for internal and external stakeholders
• Provide insights from customer implementations that help shape Airtable’s product roadmap

• You are an avid Airtable user with deep product experience; you grasp the fundamental principles of database design
• You are detail-oriented and passionate about creating unique solutions to complex business problems
• You have a keen understanding of business workflows and are comfortable using process mapping tools such as LucidChart and Visio
• You have 3-4 years of experience in a professional services or consulting role, bonus if it’s as an Implementation Specialist or Implementation Manager in the software space
• You have excellent project management and communication skills, and are confident prioritizing across concurrent and time-sensitive projects and priorities
• You’re able to distill complex or technical concepts and communicate them clearly to a broad range of business and technical stakeholders
• You are results-oriented and maintain a high quality of work. You have a track record of creating impact for your customers with a keen attention to detail
• You’re excited to create and shape new processes and workflows as part of a new and fast-growing team 

Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience. The salary range for this role is $106,300 - $143,800 for work locations in San Francisco, Mountain View, Seattle, NYC and LA. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.