Implementation Specialist

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As an Implementation Specialist, you’ll play an integral part in setting Bloomerang clients up for success in Bloomerang solutions! As part of the Implementations Team, you’ll be the first point of contact after the Sales process for clients migrating existing data into Bloomerang. You’ll work closely with new clients to ensure the successful migration of donor data from their current systems into Bloomerang in alignment with project timelines and organizational goals.

What You Will Do

• Guide new clients through their implementation journey.
• Manage a full project load of clients, ensuring on-time project deliverables.
• Facilitate check-in calls and virtual meetings during each phase of an implementation with the client.
• Partner with the Implementation Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary.   
•  Evaluate, document, and escalate any client issues or concerns that arise throughout the implementation journey.

What You Need to Succeed

• Project Management experience
• Implementation experience  at a SaaS company

Nice to Haves But Not Required

• Nonprofit knowledge
• Technical skills (familiar with relational tables and databases)

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $53,000 - $72,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.