Implementation Specialist - Amazon Connect

About the job
Implementation Specialist - Amazon Connect
Travel: Up to 5%
Location: remote
Are you an Implementation Specialist with a passion for deployingcloud-based Customer Experience technology such as Amazon Connect? We are growing our Amazon Connect team and seeking a team member who is comfortable jumping into a project and helping with solutioning, building, configurations, troubleshooting, call flows and helping Clients understand how Amazon Connect functions. In this role you will work with complex Contact Center applications to solve for our Client's business needs. You will be instrumental in the migration and deployment of the solutions. You will use your knowledge and expertise with Amazon Connect to help determine operational impacts to the business/Contact Center. You will work autonomously as well as with a team of other Amazon Connect engineers and architects. You also have the ability to function in a pre and post sales role.
Qualifications For Success:

• 3+ years hands on experience configurating and administration of Amazon Connect.
• Experience working with Amazon Connect and related AWS services to include:
• Amazon Connect Contact Flows Best Practices
• Amazon Connect Customer Profiles
• Amazon Connect Cases
• Amazon Connect Contact Lens
• Amazon LEX v1 and v2
• Amazon Quicksight
• Experience migrating from legacy/on prem or other Cloud telephony platforms to Amazon Connect
• Ability to document customer use cases, solution designs and work with software developers to build a complete solution. Common languages used by developers for AWS will be JavaScript, Python (does not require ability to write code).
• Ability to train and mentor other technical resources to deliver and support Amazon Connect and related services (onshore and offshore).
• AWS Solution Architect Certification - Associate level required ( Professional level preferred)
• Experience enterprise Clients preferred.
• Bachelor's degree in computer science, IT, or engineering preferred
• Experience with software development and API integrations to include design and testing preferred
• Provide solution optimization and process improvement with unique template IVR and interaction routing preferred
• Experience working in a Client facing role preferred

Why you'll love it here:
Together we are better! - The core of the team is you and we celebrate the uniqueness each team member brings to the table. Our differences make us better and drive innovation globally.
With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With Eventus you can expect:• Entrepreneurial and collaborative environment• Competitive total rewards program• Comprehensive benefit plans• Professional training opportunities• Engaging and fun culture• Big business ambition with small company values• Opportunity to work with industry leading, talented peers
Applicants can expect to make between $90,000 to $110,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for a target incentive bonus up to 5%.
Benefits
Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, critical illness insurance and a 401(k) plan. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.
Eventus provides basic life and AD&D Insurance with the option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts, HSA and FSA.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
http://eventusgcom/careers
(303) 376-6161