Implementation Specialist - Bilingual English/French

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Trusted by the most notable brands around the globe, Silverware, part of the Fullsteam organization, is a leading developer of advanced technologies for the Hospitality Industry. Silverware’s solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Silverware’s obsession is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions in the market. Silverware strives to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. Silverware brings more to the table.

We offer a dynamic, fun environment, with many opportunities for growth, working alongside brilliant and friendly people. Silverware offers the opportunity to work remotely in a collaborative environment. You will work closely with the decision makers to identify, recommend, develop, implement, and support cost effective technology solutions for all aspects of the organization.

Reporting to the Director of Implementations, responsibilities will include all aspects of implementation coordination where clients get a flawless execution of product deployment and ongoing support:

Primary Responsibilities:

• Coordinate client installations including ensuring staffing overlaps are minimized, ensuring client needs are met and project timelines are achieved.

• Configure system/database per client requirements, including menu and floor plans.

• Schedule and conduct management training and/or server training in office, on-site and/or via webinar.

• Contacts new clients to exchange information pertaining to the implementation of the Silverware system and to coordinate the implementation process. Collects all pertinent information regarding the client’s menu and floor plans.

• Provide live day on-site or remote support coverage and schedule onsite inspections when necessary.

• Support client with questions and concerns during the implementation and immediate post-installation periods.

• Requests appropriate software licensing.

• Travel to client sites to perform implementation, training, and live support throughout North America.

• Ability to travel 75% of the time.

• Complete a pre-installation checklist 48 hours prior to the installation and ensure proper modules and software are installed, configured and tested.

• Responsible for maintaining the following and submitting to Implementations manager:

  • Training Implementation guide

  • Live day Support checklist

  • Pre-installation Checklist

Skills & Competencies:

• Bachelor's degree with major course work in Management Information Systems, Decision Sciences, or equivalent experience is required.

• Bilingual - French / English Required

• Experience with point-of-sale software is highly desirable.

• Ability to work independently as well as cohesively with employees and managers as part of the team.

• Results oriented and passionate about what they do and take pride in their achievements.

• Excellent work ethics and ability to maintain long-lasting relationships with clients.

• Experience working directly with customers and end users.

• Restaurant and/or hotel industry experience.

• May be required to work evenings or weekends based on the projects.

Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
• Medical
• Extended Health and LTD plan
• Dental
• Vision
• RRSP (with employer match)
• Health Spending Account
• Flexible paid time off

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.