Implementation Specialist – Credit at Plaid - United States

Team: GTM Operations

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

Implementation Specialists are responsible for guiding Plaid’s most strategic customers and partners as they integrate with Plaid solutions. In this role, you will be responsible for the implementation phase and ensure new Credit customers are properly onboarded and the Plaid solution is successfully implemented and launched, which is crucial for customer success as the integration often forms the foundation of their platform. Members of the Implementation team are expected to manage multiple implementations / customers and partners simultaneously, and to stay up to date on Plaid’s technology and new product offerings.

Responsibilities

Work with Plaid’s most strategic customers to build out applications and / or platforms across a variety of verticals across consumer lending, mortgage, wealth management, financial management, account opening, student loan refinancing, property tech as well as other uses cases

Own all aspects of the customer engagement, including technical scoping and design (i.e. creating architecture diagrams, sharing example code), project management (i.e. tracking progress and holding customers accountable to key milestones), creative problem solving, establishing customer success metrics and defining long-term strategy

Serve as a trusted advisor and lead point of contact throughout the implementation phase; establish and own correspondence with technical stakeholders from Project and Product Managers, to Engineers to senior leadership

Lead effective onsite, in-person meetings as needed throughout the implementation phase (i.e. kickoff, technical integration reviews, pre- and post- launch support)

Partner with Account Executives, Sales Engineers, Account Managers and Technical Account Managers to support customers in building out end to end workflows that align with Plaid’s technical best practices

Work cross-functionally to improve the customer onboarding experience by collecting and translating customer and partner feedback into meaningful product insights for our Product and Engineering teams

Build repeatable playbooks and a refined implementation motion to drive implementation efficiency

Qualifications

5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined. Experience working with Credit and Enterprise customers is strongly preferred

Experience traveling onsite and leading effective in-person meetings (kickoff, technical integration reviews, pre- and post- launch support)

Experience managing and executing complex technical projects with a customer-first attitude and a strong sense of empathy

Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences

Experience working with APIs, OAuth, webhooks, etc.

Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)

Strong troubleshooting and problem solving skills with a continuous desire to improve technical acumen

Experience working cross functionally with different teams and types of people

Ability to influence both internal and external stakeholders across different functions and organizational levels

Ability to work under pressure to meet deadlines and navigate unexpected roadblocks

Ability to travel up to 25% of time

Implementation Specialist – Credit

Company

Location

Type

Job Description

Responsibilities

Qualifications

Explore More

Date Posted

Views

Similar Jobs

K-8 Spanish Language Arts (SLA) Specialist - Kiddom

Manager, Security Engineering - Cohere

Drafting Career Coach - CourseCareers

Director, R&D Learning Business Partner - Amgen

Databricks Solutions Architect - Go To Market - Remote - Perficient

General Inquiries - StackBlitz