Implementation Specialist- Fiix Software

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

About Fiix

Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. Creating positive social impact is baked into our company DNA; as one of Canada's Best Workplaces' previous awardees, we're transforming an industry and doing it the right way.

Rockwell Automation acquired Fiix in December 2020. Our relationship with Rockwell gives us access to more resources, connections and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company. This acquisition allows Fiix to offer our employees the best of both worlds.

About the team

Our Fiixers are the key to our success. Our team consists of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole selves to work.

As a Fiixer, you will work in a caring and collaborative culture alongside passionate and purpose-driven people. You'll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.

In our fast-paced, high-growth environment, you'll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside your role. Plus, there are tons of opportunities to make an impact! Take paid time off to volunteer in your community, join an employee resource group, or mentor other Fiixers. Best of all, you'll have the flexibility to work remotely or come and experience our awesome office. No matter where you're working, we're committed to ensuring that the Fiixer experience is the best in class! Follow our Life at Fiix Instagram for a glimpse of what it means to be a Fiixer.

What you will do:

• Work directly with clients to configure their CMMS system to meet their specific business needs
• Serve as subject matter expert with respect to best practice implementation strategies
• Develop and maintain deep expertise of Fiix products and best practices to provide value to our customers
• Develop and deliver client-specific training programs during project implementation.
• Supports the development of client-specific training material, or standard operating procedures
• Design and develop client-specific dashboard KPIs & widgets using SQL
• Assists in the development of client-specific reports using Fiix reports designer
• Effectively migrate client data into Fiix
• Support system integrations between Fiix & ERP systems
• Ensure optimal system functionality through effective project management, training, product engagement and best practices
• Assist technical support team with complex client issues
• Travel up to 40% of the time

Basic Qualifications:

• Bachelor's Degree required.

Preferred Qualifications:

• Requires no previous professional experience.
• 1+ years solid experience in a software implementation role; experience with SaaS or CMMS software is strongly preferred
• Prior experience in the Maintenance and Reliability industry considered an asset.
• Proven customer-facing and relationship building skills and excellent verbal, written and presentation skills
• Demonstrated analytical problem-solving acumen, including the ability to figure out how things should work, and to identify patterns and trends
• Flexible and responsive to changing priorities
• Able to keep motivated and on task with minimal guidance
• Positive, self-starter attitude and desire to exceed expectations at every opportunity
• High attention to detail, strong organizational skills, and an absolute focus on quality of work
• Thrive in a fast paced, dynamic, challenging and team-oriented work environment
• A valid driver's license and Passport are required for this role.

#REMOTE

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.