Implementation Specialist III

ADP is hiring an Implementation Specialist III.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
WHAT YOU'LL DO: Responsibilities
ADP seeks an Implementation Specialist III to join their team. Are you a self-motivated person able to work independently while maintaining control of your projects and workload? Are you a good communicator as well as quality-driven and attentive to details? Do you enjoy variety, technical challenges, and problem-solving? Then the Implementation Specialist position is perfect for a person like you!
The Implementation Specialist's primary objective is maintaining client and partner engagement during testing and the "go live" phase of Integrated Design (IDI) solutions. Your responsibilities span a broad range of client-facing functions including user acceptance testing and product documentation, and end-user training. This role is critical in providing a high-quality product and exceptional client experience.
Product Implementation
Enable IDI software (both cloud and locally installed versions); set up and configure integration components to connect different parts of the IDI solution. This may involve:

• Manipulating and/or importing data from other sources; making on-the-fly configuration changes; installing IDI utilities
• Create scheduled events

Product Training and Testing
Train new clients to use/maintain IDI solutions via screen-sharing software; maintain client/partner engagement until "live."

• Act as primary contact during client User Acceptance Testing phase to answer questions and resolve issues
• Ensure the client is executing a test plan and reviewing data to confirm expected results
• Obtain client confirmation that they are comfortable with and confident in the solution results

Solution Documentation
Review Technical Design Document and product configuration, use best practices to write an external Configuration Document for the end-user. This includes user procedures, descriptions of tables and how to use them, and troubleshooting tips.
TO SUCCEED IN THIS ROLE:Required Qualifications

• Experience with data retrieval, analysis, manipulation, and transformation.
• Experience implementing and/or supporting enterprise-grade software solutions; preferably HCM applications (i.e. time & attendance, payroll, accounting, point of sales, or HR-related software applications).
• Experience in data analysis for support/troubleshooting which should include ASCII files, XML, and databases.
• Experience with technical writing. This can include writing technical summaries of client issues, client-specific support documentation, technical specifications, user guides, or training documentation.
• Experience programming or supporting custom applications (.NET, Visual Basic, VBA, C#, etc.).
• Software QA or testing experience is a plus.
• Ability to communicate clearly, effectively, and in a collaborative manner with co-workers, clients, and vendors.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.