Implementation Specialist - Remote, US

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries. 

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en 

We are looking for an Implementation Specialist to focus on our CollaborateMD product. In this role you will implement the CollaborateMD solution for our customers. Specific responsibilities will include providing training and consulting to our customers and helping them through our process in a timely manner. You will develop our customers’ skills to ensure they complete their implementation feeling confident and comfortable using our software for many years to come. 

Responsibilities: 

• Host webinar training sessions joined by multiple customer stakeholders 

• Serve as your customer’s main point of contact for a 60-90-day period 

• Manage the overall implementation project to ensure on-time delivery 

• Provide consultancy to both new and existing customers on best practices in using our software 

• Respond promptly to inbound phone calls and emails 

• Identify and escalate priority issues 

• Manage 15-20 customer projects simultaneously 

• Become a product specialist to others within the organization- this means not only being the customer’s trusted advisor on best product practices but also being your peers’ trusted advisor on the product as well! 

• Be a solution provider!: We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs 

Skills and Experience needed for success in this role: 

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field 

• Minimum 1 year of experience with ambulatory medical billing or coding- either on an RCM team, in a medical practice, or in a software implementation role. 

• Strong bedside-like manner: can patiently support others through a first-time experience 

• Excellent verbal and written communication skills 

• Strong problem-solving skills 

• Impeccable time management skills 

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. 

Benefits and Perks: 

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 

• Robust health and wellness benefits, including an annual wellness stipend 

• 401k with up to a 4% match and immediate vesting 

• Flexible and generous (FTO) time-off 

• Employee Stock Purchase Program 

Compensation:

The target base compensation for this position is $50,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.