Implementation Supervisor

HCSS

Implementation Supervisor

Posted 2 Hours Ago

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Houston TX USA

Hybrid

Mid level

Software

Empowering Construction Through Innovative Software

The Role

The Implementation Supervisor leads a team to ensure quality customer onboarding and consulting focusing on operational excellence and data-driven decisions.

Summary Generated by Built In

We are HCSS. For the last 40 years we have been developing software to help construction companies streamline their operations. Based in Sugar Land TX our mission is helping customers achieve excellence through our proven customer-centric end-to-end solutions and exceptionally helpful service while providing a great life for our employees. With this mission at the core of everything we do HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation reflecting our strong culture industry leadership and commitment to excellence.

WHO WE NEED:

The Implementation Supervisor is a strategic operational leader within the Professional Services team who balances people leadership operational excellence and analytics-driven decision making. This role leads a team of Implementation practitioners while also driving the systems processes and reporting that enable scalable customer onboarding and consulting delivery.

The ideal candidate brings a genuine coaching mindset strong PMO and process design instincts and the technical fluency to leverage business intelligence tools in service of team performance and customer outcomes. This role combines hands-on team development and process improvement with cross-functional collaboration to ensure consistent measurable service delivery.

Qualifications:

2+ years of experience in Professional Services Operations Implementation or Consulting with at least 1 year in a leadership role or equivalent
Working knowledge of PMO Implementation and Consulting processes and tools
Understanding of SaaS customer lifecycle from Sales through Customer Success including handoff points and shared accountability
Ability to configure and develop within PS tools including SuiteProjects Pro and Salesforce
Strong analytical skills with the ability to identify trends leading indicators and root causes from operational data
Comfort working with various data storage methodologies
Excellent written and verbal communication skills with technical non-technical executive and non-executive audiences

Preferred Qualifications:

Bachelor's degree in Business Information Systems or a related field
Experience leading process improvement initiatives in a Professional Services or Consulting environments
Crucial Conversations certification or equivalent feedback and coaching training
Familiarity with HCSS construction industry workflows and customer use cases
Agile approach to work with the ability to proactively manage a queue of projects alongside team responsibilities
High level of curiosity and a goal-oriented approach to problem solving

Role Responsibilities:

Lead coach and develop a team of Implementation practitioners to deliver consistent high-quality customer onboarding and consulting outcomes
Continuously evaluate and improve the systems workflows and tools that enable Professional Services delivery at scale
Support the customer onboarding experience and use engagement signals to drive proactive team action
Drive data-informed decision making for the Professional Services team through reporting analytics and operational support

Travel Requirements:

• Travel needs will vary but typically less than 25%

BENEFITS & PERKS:

Part of our mission is to provide a great life for our employees. We believe that when our people are happy they do their best work. Some of the benefits and perks we offer include:

Flexible hybrid schedule
Medical dental and vision coverage with company-paid and employee-paid options
Paid holidays sick days and personal time off
Employee Resource Groups (ERGs) that foster connection and inclusion
On-site amenities including a covered basketball court soccer field track pickleball/tennis courts gym etc.
Dog-friendly campus and WiFi-accessible courtyards
401(k) with a 5% company match
Coverage for employee professional development and wellness
And more!

Skills Required

2+ years of experience in Professional Services Operations Implementation or Consulting
At least 1 year in a leadership role or equivalent
Working knowledge of PMO Implementation and Consulting processes and tools
Understanding of SaaS customer lifecycle from Sales through Customer Success
Ability to configure and develop within PS tools including SuiteProjects Pro and Salesforce
Strong analytical skills with data identification
Excellent written and verbal communication skills

What the Team is Saying

HCSS Compensation & Benefits Highlights

Healthcare Strength—Employer-paid medical and dental premiums on select Cigna plans with included dental and vision indicate robust core health coverage. Company-paid life insurance disability and long-term care add substantial protection.
Wellbeing & Lifestyle Benefits—Extensive on-site wellness amenities (gyms track/courts fitness classes) and regular catered meals and events create strong day-to-day lifestyle support. Extras like wellness funds mental health benefits and pet insurance broaden the wellbeing offering.
Parental & Family Support—Paid parental leave (up to six weeks for primary and three for secondary caregivers) together with job-protected FMLA indicates meaningful family support. Company-paid premiums for employees and children on select medical options further assist families.

Learn more about HCSS's Compensation & Benefits →

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The Company

HQ: Sugar Land TX

589 Employees

Year Founded: 1986

What We Do

Since 1986 HCSS been developing software to help construction companies streamline their operations. Today HCSS is recognized as a pioneer and leader in the market serving thousands of construction companies across the nation. Year after year they continue to innovate refine and expand their products as the industry evolves. HCSS' mission is to help customers dramatically improve their business through innovative high-quality software and exceptionally helpful service while providing a great life for employees.

Why Work With Us

At HCSS we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within provide continuous professional growth and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.