Implementation Support Agent

What will you be doing?

• Perform user base and account set-up updates on behalf of our customer base (bulk uploads, manual updates, and so on). 
• Cooperate closely with the AM and IS teams to set clear expectations around delivery dates, data requirements and processes.
• Take ownership over corporate rates of our customers. Consulting, Loading, and Troubleshooting. 
• Lead communication regarding corporate rates with hotels, providing this service to our clients
• Coordinate with Inventory Team about specific requirements of corporate agreements loading
• Support your Team Lead with feedback and ideas how to improve the processes and team effectiveness and collaboration
• Lead and support the wider organization on cross-team initiatives and projects to improve efficiency and collaboration.
• Become an expert in functionalities of our platform
• Become an expert in Back end functionalities required to set up an account
• On a day to day basis you will interact with internal stakeholders mainly (AM and IS Team) as well as hotel suppliers. Occasionally you will also lead tasks which might be customer facing.

What are we looking for?

• Customer service experience 
• Team Player mentality
• Intermediate Excel Skills 
• Attention to detail
• A proactive approach to processes and projects 
• Project Management experience is a plus

Our Benefits

• 💰 A competitive compensation package, including equity in TravelPerk;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on your location;
• 🧩 "Flexible compensation plan;"
• 🥳 Unforgettable TravelPerk events;
• 💙 A mental health support tool for your well-being;
• 📒 Exponential growth & personal development opportunities.

English is the official language at the office. Please submit your resume in English if you choose to apply.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub (https://www.travelperk.com/contact/). We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you