Implementation & Support Specialist

Job Title: Implementation & Support Specialist

Department: Information Technology

Location: Remote

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

Acrisure is seeking an experienced Implementation and Support Specialist to develop, configure and implement operational efficiencies for our Title and Escrow operations. The ideal candidate will be well-versed in Title Insurance industry Title Production Systems, and their integrated edge technologies. Attention to detail, ability to dissect and efficiency solve complex business problems with excellent customer service are key skills for the position. Ability to manage multiple tasks within a fast-paced environment, and efficiently juggle multiple challenges simultaneously is beneficial.

Responsibilities:

• Design, develop and configure workflows, documents, underwriter rates, fees, integrations, and provision users for clients using ResWare. 

• Provide technical support to internal teams and clients using ResWare.

• Troubleshoot and resolve software-related issues promptly.

• Maintain documentation related to software support processes.

Requirements:

• Proficient in ResWare configuration, developing complex documents, integrations, rates, and fees

• Strong problem-solving skills and attention to detail.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

Education/Experience:

• Minimum of 5 years of experience in ResWare application configuration and support.

• Experience with application configuration for SoftPro, Qualia, and integrated title technology is an asset.

• Bachelor’s degree in Business, Information Technology, or related field is desirable.

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option

• Opportunities for Growth

• Parental Leave

• Generous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.