Implementation Team Lead

About us 

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

The Professional Services team sits within the Customer Success department in HiBob. Within Professional Services we are responsible for providing consultation and enablement to HiBob customers. Supporting them through the implementation of HiBob to ensure they get the best out of the solution. 

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About You..

You are an experienced Team Leader, a quick learner, and serious about making an impact at an organization set on becoming the number one player in the HCM space. You enjoy cross team collaboration, working in a versatile and dynamic environment and being a mentor for a team of Implementation Managers.

Key Responsibilities:

• Lead and mentor a team of Implementation Managers, providing guidance and support to ensure high-quality service delivery.
• Track and analyse OKRs to monitor team performance and identify areas for improvement.
• Own the team roadmap, milestones, and OKRs.
• Implement and optimise Professional Service processes to enhance effectiveness and efficiency.
• Create a culture of learning and development for the team to grow its skill sets and capabilities 
• Conduct regular performance evaluations, provide feedback, and identify opportunities for professional development within the team.
• Handle customer escalations promptly and professionally, resolving issues to the satisfaction of all parties involved.
• Collaborate across teams to ensure a seamless customer experience and alignment between customer success initiatives.
• Build and sustain productive relationships with internal stakeholders and collaborate to improve our continuous customer success. 
• Stay updated on industry trends and best practices in customer support to continuously improve team performance and service delivery.

You’ll be great for this role if you have:

• Management experience of at least 3 years managing customer-facing teams
• Strong understanding of SaaS and the technology industry
• Strong relationship building skills with customers and internal teams
• 3 years experience in project management
• Strong prioritization skills
• A can-do approach with the ability to thrive under pressure

Nice to have:

• Strong interest in the tech sector
• Knowledge of HR - highly regarded

Benefits:

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• We have a flexible hybrid working model 
• Work from home allowance- to get your home office set up!
• Payment for sick leave from the first day 
• 2 Social Impact days per year for volunteering
• Annual Headspace subscription and wellness benefits 
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• 10 bis or cibus/wolt- you get to pick!
• Transportation allowance 
• Dog-friendly 
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!