Implementation Team Lead

The Company

Simply put SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011 SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

JOB DUTIES & RESPONSIBILITIES

We are looking for an Implementation Team Lead to exceed our customers' expectations.  The successful candidate will split their time between managing and mentoring team members and working directly with our utility customers to implement cutting-edge enterprise applications.

The Implementation Team Lead will be responsible for the following:

Team Lead Duties

As Implementation Consultant Team Lead your time will be split between working as an implementation consultant completing people management activities and working with the other team leads to help define implementation best practices. You will be responsible to help ensure the quality of the people working on your team.

People Management

• Assist the Implementation Manager in defining Goals and Objectives for all of your team members.

• Meet regularly with team members to assess progress on Goals and Objectives.

• Act as a mentor to team members.

• Perform regular quality audits on the configuration of systems by other team members.

• Work with the Implementation Manager and other Team Leads to establish and maintain best practices documentation.

Implementation

• Assist in  the implementation of SpryPoint applications. This will involve:

• Leading in the gap analysis sessions with customers

• Evaluating existing business processes

• Mapping to-be business processes

• Configuring testing and tuning the software

• Mapping and assist with data conversions from legacy systems

• Training end users

• Providing support to the customer during acceptance testing through Go Live and post-implementation stabilization.

• Work with development & dev-ops teams to influence design and validate solutions

You will advise SpryPoint customers on the best use of the SpryPoint applications by way of business process analysis communicating industry best practices and understanding the current and desired future states.

Travel and working at client sites across North America is anticipated to be up to a 50% commitment to be successful in this position. The successful candidate must be able to travel outside of Canada with no known legal or immigration-related impediment in doing so.

QUALIFICATIONS AND COMPETENCIES

• Business Analysis experience

• Proven ability to create clear complete documentation

• Ability to map processes and have worked in a large process mapping project.

• Proven ability to train users on software applications.

• Minimum 5 years experience in implementing Utility Customer Information and Billing systems.

Technical Skills:

• Strong understanding of relational databases & SQL in particular

• Experience working with Reporting & Business Intelligence Platforms

• Interest in expanding knowledge and applying knowledge to solve industry problems

Competencies:

• Proven ability to mentor and lead people.

• Effectively prioritize and execute tasks in what can be a high-pressure environment.

• Strong written and verbal communication skills and a proven ability to present information clearly and concisely.

• Enthusiastic approach to learning new skills and open-minded to change.

• Proven interpersonal skills the ability to build and strengthen relationships and the ability to foster cooperation with numerous stakeholders including senior management clients and business partners.

• Confidence to work independently and interpersonal skills to work as a member of internal and external teams.

• Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively.

• Comprehensive understanding of implementation methodologies of complex software implementations.

• Understanding of organizational change management and the challenges associated within enterprise level software implementations.

• Deep understanding of utility industries - electric water wastewater gas telecommunications sanitation and others

WHY YOU WOULD WANT TO WORK AT SPRYPOINT?

• Remote-first and autonomous working environment

• Flexible working hours

• Competitive Salary and Commissions

• $500 Home office setup (in addition to Macbook keyboard and mouse)

• Health dental vision and life insurance

• Book bounty program get reimbursed $100 for each book read and reviewed

• Professional development courses + $2500 tuition assistance annually

• Summer Friday’s take ½ day Friday’s

• Employee referral program $2000 per

$105000 - $110000 a year

SpryPoint is an equal-opportunity employer. We do not discriminate on the basis of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws. If you have a disability or special need that requires accommodation please do not hesitate to let us know.