Implementation Team Lead, RCM

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

The Implementation Team Lead, RCM, will have oversight for all RCM implementations across all platforms. The role will oversee the Implementation Project Managers and ensure they have the knowledge and skills to successfully implement their customers in a timely and efficient manner.

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Mentor and develop a team of Implementation Project Managers through training and guidance around industry-leading best practices for customer support and de-escalation
• Serve as a daily point of contact for customer escalations to ensure gold standard customer service
• Ensure team members are meeting or exceeding KPIs regularly
• Assist in the establishment and subsequent execution of efficient and balanced workflows that maximize efficiency and produce high levels of quality support and customer satisfaction
• Identify and foster team and individual growth opportunities in conjunction with the strategic vision of the Professional Services department
• Build a bridge between teams to improve internal processes, the customer experience, or foster collaborative efforts.
• Create Knowledge Base Content and ability to develop/update SOPs

• Strong communication and leadership skills with the ability to motivate a team
• A drive to make a positive impact on the people and culture where you work
• Excellent written communication and verbal skills, as well as strong listening skills
• Demonstrated problem solving skills with excellence in critical thinking and analytical experience
• Ability to handle multiple competing priorities
• Perform in an effective and timely manner all the tasks required
• Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions
• Ability to listen well and empathize with others
• Strong organizational skills and attention to detail
• Expert experience with Microsoft Office Suite
• Familiarity with project management tools (i.e. Salesforce, Monday.com, etc.)

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. 

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! 

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer.