Implementation & Training Consultant (Contract)

Finalsite is the preferred website communications enrollment and marketing platform of more than 7000 schools and school districts in 119 countries around the world. The company’s people products and services transform how schools connect and engage with their community recruit students and staff and fundraise; while managing the complex requirements around data privacy accessibility hosting and security. Finalsite products and services include award-winning website designs a robust content management system mass communications tools a powerful enrollment management system innovative inbound marketing tools data integration training support and marketing consulting. Finalsite is headquartered in Glastonbury CT USA with employees who work remotely in nearly every state in the U.S. as well as Europe South America and Asia. For more information please visit www.finalsite.com .

VISION

Finalsite will transform the way school communities engage with their schools. SUMMARY OF THE ROLE

The Implementation and Training Consultant guides clients through successfully implementing Finalsite products and ensures their effective utilization through comprehensive training programs. This includes collaborating closely with clients to understand their needs providing hands-on support and delivering training sessions to maximize user adoption and satisfaction. This role requires strong communication problem-solving and technical skills to drive successful client engagements and foster long-term relationships.

The ideal candidate is comfortable working Pacific Time Zone or resides in the West Coast of the US.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

• Build and maintain strong relationships with clients acting as their primary point of contact throughout the implementation and training phases.

• Conduct thorough assessments of client requirements and goals to develop tailored implementation strategies.

• Provide expert guidance on best practices and workflows leveraging a deep understanding of Finalsite products and services.

• To ensure successful user adoption design and deliver comprehensive training programs including user guides workshops webinars and hands-on sessions.

• Customize training materials and approaches based on client requirements and user profiles.

• Continuously assess and enhance training effectiveness gathering client feedback and incorporating it into future training sessions.

• Collaborate with internal teams to communicate client feedback product enhancement requests and potential areas of improvement.

• Travel to client locations to deliver training and implementation consulting sessions.

QUALIFICATIONS AND SKILLS

• Reside in the West Coast of the US and or comfortable working primarily Pacific Time Zone

• Bachelor’s degree in a relevant or related field.

• Proven experience in implementation and training roles preferably in a technology-focused or consulting environment.

• Strong project management skills with the ability to handle multiple projects simultaneously and deliver within deadlines.

• Excellent interpersonal skills and ability to build rapport with clients at various organizational levels.

• Solid understanding of training methodologies instructional design principles and adult learning principles.

• Technical aptitude to quickly grasp and effectively communicate software or technical concepts.

• Strong problem-solving skills with the ability to think critically and provide innovative solutions.

• Excellent verbal and written communication skills with the ability to convey complex ideas clearly and concisely.

• Willingness to travel domestically within the US and internationally to deliver onsite training sessions.

Link to All Staff Competencies and Mental and Physical Requirements

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities however these opportunities are limited to permanent residents of the United States. Current residency as well as continued residency within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security where possible apply through our company website at finalsite.com/jobs.