Implementations Coordinator

“I’m optimizing the use of LegalTech while I optimize my career.“

Implementations Coordinator, Toronto, CA

*This role will be hybrid, working in the office 3 times a week once our new Toronto office is established, beginning in mid-October 2024.

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Operations team
Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work.

With a strong foundation of knowledge, support and resources at your fingertips and exposure to all aspects of our business, you’ll find the perfect jumping on point with room to grow in new and surprising directions.

Whether you’re looking for a leg up in a new industry or building your skills to explore your next career move, you’ll be right at home in a fast-moving business that values initiative, hard work and innovative thinking.

We are seeking an Implementation Coordinator to join our highly motivated, fast-paced team. This role will be reporting to the Implementation Team Lead. The Implementation Coordinator will focus on managing and seeing the implementations from start to finish! By working alongside external consultants to coordinate and help manage the implementation, the Implementation Coordinator will ensure successful and world-class implementations of LEAP.

What you’ll do

• Managing own implementation pipeline and seeing implementations through from start to finish.
• Ensuring that a high standard of data entry is maintained in internal systems.
• Checking client’s PCs for System Requirement compatibility using remote access software.
• Scheduling all implementations that are kept in-house for onboarding.
• Liaising with clients and setting their expectations for the data migration.
• Following up with clients after the implementation.
• Obtaining Implementation Surveys Answering clients’ pre-implementation queries.
• Assist external consultants with client queries Identify & resolve issues and enquiries from members of the team including Partner Network and Clients.
• Maintain Implementation documentation, policies, and procedures.
• Monitor correct use of LEAP policies & procedures.
• Revising Implementation processes to improve client & consultant experience.
• Assist with organizing required training, presentations, and events for external consultants.
• General Troubleshooting.

What you’ll bring

• Demonstrate organizational and time management skills, as well as the ability to meet deadlines
• Experience working in Software as a Service (SaaS), legal or legal tech industry
• Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software.
• Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment.
• Ability to work both autonomously and within a team environment
• Self-motivated to innovate within the job

What you’ll get

• Competitive Health Insurance, RRSP Plan, and Vacation Time
• Hybrid, flexible working model.
• Excellent working environment.
• A fantastic culture – open communication, and transparency through practical and quarterly strategic briefings.
• Employee Share Scheme
  

Life at LEAP
LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture and we’re committed to empowering LEAPsters with resources, ongoing support and more than 20 defined career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments and even work abroad.