Impound Specialist II (Hybrid)

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Impound Specialist II will be responsible for monitoring, reviewing and processing required functions in accordance to Impound processes and requirements. Processes and functions should be performed in accordance to regulations, policy and procedure with responsibilities including, but are not limited to, handling impound accounts and matters with impound expertise and at a heightened impound knowledge level. The Impound Specialist II will work closely with the Impound Manager, Impound facilitates, vendors, Legal Department and internal Leadership Team when handling impound matters, customer escalations, and impound process defects. Specific handling items could also include performing actions that would reduce potential losses within the impound portfolio, abandonment review, replevin action with the legal department, escalated negotiating, as well as performing manager designated tasks due to expertise, knowledge, and experience with end to end impound processes and requirements.

Job Duties

Handle and process assigned volume, projects and target assignments within Impound processes for appropriate handling within established SLA

Service Impound calls and correspondence involving customers, legal department, impound vendors, and recovery vendors as required and delegated

Complete Impound functions and process with escalation, effort to mitigate losses, accuracy and in compliance with regulations, policy and procedure

Assist other departments, Vendors, Legal Department and Impound Manager as needed, required and directed

Other duties as assigned.

Education and Work Experience

High school diploma or equivalent.

Two (2) plus years of experience in servicing center environment

Two (2) plus years of experience in Impound requirements and processes

High level of knowledge in Impound process, regulations, requirements and structure

Knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).

Established verbal and written communication skills.

Working knowledge of Microsoft Office Suite, including Excel and Word.

Ability to maintain confidentiality

Adaptable to changes within a face paced environment

Exeter Finance LLC is an Equal Opportunity Employer.