improveit360 - Implementation Project Manager (Remote US)

You:

You're passionate about technology and understand the value project management best practices bring to the overall customer experience. You have a strong foundation in SaaS software implementation and genuinely enjoy working with customers to improve their business processes though successful software deployment and adoption. You thrive working in a creative, fast-paced, Agile environment; and you love to take on challenges and push yourself to learn and contribute to a team.

Us:

improveit360, an EverCommerce company, is a fast-growing cloud software SaaS product company with over 500 customers nationwide. We are looking for smart, innovative leaders to join our team and help fuel our growth!

Our mission is to help remodelers, replacement contractors and other home pros to do big things utilizing their people, our tools, and our know-how. We leverage a unique Salesforce Force.com application and other native applications to help increase sales, operating and production efficiency of our customers. When they succeed, we succeed.

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Where:

The EverCommerce team is distributed across North America, with more than 40 office locations in the U.S. and Canada. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States; if you're near one of our offices and want to work in-office, we can set that up, or this role can be 100% remote. You must be eligible to work in the United States in order to qualify for this role.

What You'll Do:

As the Implementation Project Manager, you will be a critical member of our operation / services team. You will be involved in every aspect of the customer onboarding and solution delivery process. You will be responsible for delivering successful SaaS software implementation solutions; working with our internal technical teams, in addition to customer stakeholders, to ensure on time, on budget and high-quality project delivery; meeting customer expectations while protecting the integrity of the software platform. To be successful in this role, you will:

• Manage multiple customer implementations simultaneously and prioritize effectively.
• Have a proven ability in applying project management standards & best practices to drive project results, while ensuring a best- in-class customer experience.
• Using tack and diplomacy, demonstrate mastery in setting and managing expectations; customer as well as internal.
• Facilitate regular project team meetings including meetings with internal team members and customer stakeholders.
• Coordinate internal and external resources to effectively ensure successful execution of the project plan and deliver a quality project.
• Support the performance of defining project scope and requirements (i.e., business analysis).
• Act as a liaison between customers, application engineering, data specialists and software engineers to define software custom configuration requirements and write detailed business requirement documentation.
• Work with internal staff to develop project plans.
• Develop and maintain project documentation such as project plans, Gantt charts, Communication plans, implementation guides, etc.
• Maintain internal company project tracking system for each assigned project(s).
• Coordinate set-up of preproduction environment and develop and execute test plans.
• Assist customers in acceptance testing, developing procedures, and updating documentation.
• Oversee the investigation, review and resolution of client-escalated issues as required.
• Follow established change control process to manage overall project scope.
• Demonstrate ability to effectively communicate technical issues and resolve problems/conflicts at all levels of the organization both internally and externally.
• Demonstrate ability to coordinate cross-functional groups to accomplish goals.
• Be comfortable in dynamic and sometimes ambiguous work situations. Strong initiative, keen attention to detail, and complex problem-solving abilities from operational and technical perspective.

Required Experience:

• 3+ years of software implementation project management in an external customer facing role
• BA or BS in relevant field or equivalent prior work experience and training
• Demonstrate success in project management using recognized PMI methodologies
• Proficiency in using the Microsoft Office suite of software
• Demonstrate ability to present project status, results etc. to senior level management
• Strong logic and critical-thinking ability; experience and creativity in troubleshooting business process and software problems
• Technical aptitude to learn software and technology quickly in a fast-changing environment
• Willingness to travel up to 25%

Highly desired background:

• Project Management Professional (PMP) certification;
• Experience in Agile development methodologies and technical project management is a plus;
• Knowledge of Salesforce.com platform capabilities and/or implementation;
• Experience in a startup-like environment (unstructured, ambiguous, resource constrained, fast paced);
• Knowledge of home improvement industry or similar businesses;
• Sense of humor;

Benefits and Perks:

• Flexibility to work where/how you want - in-office, remote, or hybrid
• Continued investment in your professional development
• Robust health and wellness benefits
• 401k with up to a 4% match
• Monthly wellness stipend
• Flexible and generous paid time off
• Employee Stock Purchase Program
• Student Loan Repayment Program

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!