Inbound Customer Service Representative

Inbound Customer Service Representative

*This position requires you to be located in the Charlotte, NC*

As an Inbound Customer Service Representativ, you will act as the liaison between our clients and account management team. The majority of your day is spent on the phone, engaging with clients and assessing their needs. The is a proactive and reactive position. You’ll be handling a steady volume of inbound calls from current clients and assessing their needs. When you’re not receiving inbound calls, you’ll be responsible for making outbound calls to clients in order to proactively service their accounts. You’re the liaison between the client and our account management team. Once you’re able to determine the clients need, you’ll communicate with and transfer them to the correct department.

Our ideal client enjoys engaging in conversation over the phone, is an expert at assessing needs and has strong interdepartmental communication skills. Your excellent customer service and communication skills will help us create positive experiences for our clients.  If that sounds like you, apply today!

Responsibilities 

• Engage clients in friendly conversation to build a relationship and provide expert level service
• Receive inbound calls from existing clients  
• Make outbound calls to existing clients to identify potential needs
• Transfer calls and communicating client needs across departments
• Act as the liaison between the client and the account manager team
• Process payments through CAP system  

Qualifications 

• Strong communication, both written and verbal 
• Active listening skills 
• Exceptional interpersonal and rapport building skills 
• Problem solving skills 
• Ability to effectively multi-task 
• 1+ years of customer service experience 

Benefits 

• 3 weeks of PTO (+ 9 paid holidays) 
• Medical, Dental, and Vision Insurance 
• 401(k) Retirement Plan 
• Casual, high-energy work environment 
• Opportunity for upward mobility 
• Company provided laptop 
• Competitive salary + bonus program 

Who Is Townsquare Interactive? 

Townsquare Interactive (TSI) is a division of Townsquare Media—the third-largest broadcasting company in the country. We develop digital marketing campaigns for small businesses using SEO, website design, social media management, online reputation monitoring and more. 

We’ve won multiple local and national awards for our work environment, including: 

• Charlotte’s Best Places to Work: 2015-2020 
• Best & Brightest Award: 2017, 2019, 2020 
• Top Workplaces for Charlotte Observer: 2017-2020 
• Top Workplaces USA: 2021 

Why You’ll Love Working at TSI 

We are a team of driven individuals who push ourselves and those around us to grow personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you’ll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We’ve had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you’ll have the opportunity to take steps toward your target and take your career to new heights! 

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S. 

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge. 

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