Inbound Inside Sales Representative

GROW WITH US:

"In Tandem" means together, and we strive to embody that in every aspect of our business. Whether your office-based or fully remote, Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and the healthcare providers supporting them through a positively different experience.

INNOVATE EVERYDAY

At Tandem, we strive to put our values into action. Our "Team Up", "No shortcuts" approach has propelled us to be an industry leader and make significant strides in the diabetes technology space. We are proud to be the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring. Watch our latest video to see our product features and capabilities here:t:slim X2™ Insulin Pump with Control-IQ™ Technology

A DAY IN THE LIFE:

The Inbound Inside Sales Representative is an entry-level role responsible for managing all incoming queue calls, responding to inquiries, and converting sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) process. Additionally, this position will be responsible for understanding customers' underlying needs or issues and provide information regarding products & services.

• Communicates with potential customers (by phone, email, and/or fax), and explains the operation and use of all products offered by Tandem Diabetes Care
• Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Manages calls to maximize time and effort on the job to achieve daily metrics while adhering to a specified schedule adherence.

YOU'RE AWESOME AT:

• Effectively communicating over the phone with customers to resolve issues and answer questions according to department protocols and requirements.
• Documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Advanced knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.

WHAT YOU'LL NEED:

• Bachelor's Degree or equivalent combination of education and applicable job experience.
• Experience in a customer service environment of which six (6) months must be placing/receiving inbound/outbound calls
• Experience achieving sales quotas in a fast-paced environment

WHAT'S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position, please share!

If you are applying for this job and live in California, please read Tandem's CCPA Notice:

https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicantsLI-Hy

#LI-Hybrid